Customer Service Representative - Military veterans preferred

Description About Us Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners and associates. Our Team At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers. Salary $15.00 - $17.00 an hour with opportunities for continued advancement. Flexible Work Schedules Benefits offered - All associates: 401K & matching Quarterly bonus/gainsharing opportunities Career path advancement opportunities Employee product discounts Employee Assistance Programs Holidays off Full time associates: Health Vision Dental Life Insurance Disability Insurance Health & Flexible Spending Accounts Paid Time Off Paid holidays Tuition Reimbursement We strive to create a fun and engaging work environment. We do fun things like Monthly pop up events/competitions (various in nature) like Popsicle Parades Pizza Parties The list goes on Holiday Luncheons Annual Customer Service Week Celebration in October Job Summary Inbound Calls - no sales calls or cold calling Pre-Sales Assistance Assist with things like Answer questions about products from our catalogs and help screens Enter orders - sample swatches, quotes, new orders Post-Sales Assistance Assist with things like Status updates/order tracking Troubleshooting using available guides Enter orders - parts, repair, remakes Issue credits Requirements Education and Experience High School Diploma required Skills/Training Good communication skills (written, oral, listening, approachable) Ability to build relationships with customers Good analytical skills Basic computer skills Multitasking skills Reliability Paid comprehensive training provided Product Systems Account All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement Physical Requirements Work conditions are normal for an office environment