Student Records and Financial Services Specialist - Alfred State College - Military veterans preferred

Alfred State College

Location: Alfred, NY Category: Professional Posted On: Fri May 10 2024 Job Description:

The Student Records and Financial Services office is looking for a Student Records and Financial Services Specialist to provide outstanding customer service to Alfred State students and their families regarding financial aid, billing, and student records.

This position is responsible for coordinating the Federal Work Study Program. Duties include placement of students within open positions while ensuring compliance with federal, state and institutional policies and regulation, managing the payroll, job descriptions and postings, communicating with supervisors and departments on procedures and best practices, and coordinating with Career Development on new initiatives.

Additional responsibilities include:

• Assist students and families regarding the types of financial aid programs available, program requirements, responsibilities, and application procedures.
• Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds.
• Assist students and parents with bill processing and payments.
• Perform student services functions including assisting with registration questions/processes; add/drop procedures, graduation information and basic records related questions.
• Monitor holds for students in loan default.
• Make web updates as required for Financial Aid.
• Coordinate and send Satisfactory Academic Progress notifications.
• Resolve NYS TAP Grant award discrepancies on a regular basis.
• Assist with the account reconciliation of various financial aid funds.

PM18***

Job Requirements:

Minimum qualifications:

Associate's degree and two years of responsible work experience.

Preferred qualifications:

• Bachelor's or Master's Degree preferred
• Higher Education office experience
• Experience with Banner or other comprehensive student financial or billing information system
• Experience with billing, payments, and/or financial aid
• Demonstrated technical aptitude and analytical skills
• Strong commitment and excellence in customer service
• Excellence in time management and the ability to meet deadlines
• Excellent professional written and oral communication skills
• Tolerance of ambiguity, flexibility and a sense of humor are essential
• The ability to work as a team member as well as the confidence to work independently is expected

Additional Information:

The starting salary for this position is $47,261 and is commensurate with qualifications and experience. Employees are also offered EXCEPTIONAL BENEFITS! We offer extensive healthcare and retirement options, including the opportunity for a pension. Furthermore, we prioritize a harmonious integration of work, personal life, and academic endeavors to support your overall work-life balance and effectiveness.

Benefits options include:

Health Insurance:

• Cost effective health insurance premiums with 73% to 88% covered by the employer.
• PPO or HMO option for personalized healthcare solutions.
• Exceptional fertility benefits available.
• Accumulated sick leave can cover a health insurance premium in retirement.

Dental and Vision:

• No cost dental and vision benefits for employees and eligible dependents.

Educational Support:

• Tuition benefits to invest in your continuous learning and professional development.

Paid Time Off:

• New employees are eligible for up to 15 paid vacation and sick days in their first year, increasing with years of service.
• Up to 13 paid holidays annually
• Paid parental and family leave

Retirement Plans:

• Various retirement options, including a defined benefits (pension) plan. With the pension, retired employees receive a defined monthly income for the rest of their life.
• Additional pre- and post- tax voluntary retirement savings options are available.

Our comprehensive compensation and benefits package are designed to exceed your expectations, affirming our dedication to your overall well-being and professional growth.

Non-Discrimination Notice

Alfred State College hereby advises students, parents, employees, and the general public that it offers employment and educational opportunities, including career and technical educational opportunities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, gender expression, sexual orientation, familial status, marital status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the college community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

Alfred State policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Grievance procedures are available to interested persons by contacting either of the compliance officers/coordinators listed below. Inquiries regarding the application of Title IX and other laws, regulations, and policies prohibiting discrimination may be directed to:

Angela Koskoff
Chief Diversity Officer
Alfred State College
10 Upper College Drive
Alfred, NY 14802
koskofam@alfredstate.edu
Phone 607-587-4026

If you would like to receive the combined Annual Security and Fire Safety Report which contains this information, you can stop in and request one at the University Police Department, located in the TG House on Lower College Drive or request a copy by calling the University Police at 607-587-3999. This report is available on the college's website at: http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report

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