Customer Success Agents I - Military veterans preferred

Customer Success Agents I at R1 RCM in Boise, Idaho, United States Job Description As our Customer Success Agent I, you will help answer incoming phone calls from patients about their accounts on behalf of our client(s). Every day, you will be accessing computer systems for answering questions about the patient's account and making any corrections to the information or generating written documents as needed. To thrive in this role, you must: + Provide friendly, courteous, and professional customer service to the patient's questions by using prepared scripts and accessing information. + Have experience working in a healthcare billing call center environment. + Be able to independently answer the caller's questions and make any necessary updates to the account in the computer system(s). We will provide training in Cerner or other systems. + Have the ability to answer billing questions for the patient as needed. + Maintain performance productivity standards. Resolving the caller's issues as completely and quickly as possible with a high level of accuracy and follow-through are key to succeeding in this position. At R1, we are committed to promoting diversity, equity and inclusion. We are proud to be an equal opportunity employer. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We are committed to providing a workplace free of harassment. If you need assistance or an accommodation to complete any part of the job application process, please contact us at 312-496-7709 or for assistance. For this US-based position, the base pay range is $14.28 - $17.73 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. Learn more about Benefits (at R1 Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including: + Comprehensive Medical, Dental, Vision & RX Coverage + Paid Time Off, Volunteer Time & Holidays + 401K with Company Match + Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability + Tuition Reimbursement + Parental Leave R1 RCM Inc. ('the Company') is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (Consent Notice.pdf) To learn more, visit: Visit us on Facebook (#MF2024 R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. Our mission is to make healthcare simpler, so providers and patients can focus on what matters most. R1's proven and scalable operating models seamlessly complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Our priority is to always do what is best for our clients, patients, and each other. Headquartered near Salt Lake City, Utah, R1 employs over 27,000 people globally and is traded on the Nasdaq stock exchange under the symbol 'RCM.' To view full details and how to apply, please login or create a Job Seeker account