Poste
LOEWE is currently seeking an Assistant Store Director for its River Oaks District Grand Opening coming May 2024!
The Assistant Store Manager has the responsibility to support day to day operations and efficiencies in the Rodeo Drive store, improving processes to support store teams. This role is instrumental in the implementation of brand guidelines and providing ideas and solutions which can create new value to the improvement of retail operations and customer service.
The role requires excellent communication and organizational skills, the ability to lead and complete projects end to end and cascade to the teams. This person will report into the Store Director.
Responsibilities & Tasks:
- Identify key improvements and operational efficiencies to aid the store in protecting product assets against theft and damage and providing transparent reporting to Store Director and Retail Excellence Operations Manager
- Support the Store Director in driving standard methodology and optimum processes
- Identify gaps in the team's knowledge of store operations and work to develop them
- Conduct training for all new hires and follow-up trainings on store operating system Cegid
- Support team with stock loss targets by implementing new policies and procedures in store and act as the first point of contact regarding all stock management/replenishment and related processes
- Drive standard processes concerning optimization of stockrooms and operational excellence
- Act as project lead for operational projects, providing support to the store and HQ during their launch
- Support team in developing their understanding of key operational processes relating to product flow management and daily store operations
- Support and collaborate with teams to deliver stock optimization analysis, reporting and forward planning
- Support the CRM team and Store Director cascade actions and ensure the client data is collected and qualitative, providing solutions and mentorship where we fall short
- Develop a forecasting tool to assist in their accurate business planning for sales, stock and headcount/payroll projections
- Own relationships with vendors/suppliers and find opportunities to reduce costs and improve services
- Work alongside teams to drive efficiencies through identifying commercial solutions to organize stock; considering improving fetch times, logical stock room flows and the accurate storage of stock
- Implement the process and compliance of the recording of gifts received and given to/from clients
- Lead Health and Safety compliance in all stores in line with Company policies and procedure and Spain legislation
- Review product lines weekly and enhance the replenishment potential to drive sales and challenge Merchandising team to improve potential in the market.
- Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
- Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team
- Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
- Meet set category and consignment % of total business goals as defined by management
- Support the sales process as needed
- Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
- Ensure the highest level of customer service
- Ensure compliance with corporate policies and procedures
- Carry out all operational procedures as taught by the Retail Handbook and other related material
Information additionnelle Qualifications & Skills: - Minimum of 5 years' Retail experience, minimum of 3 years' managerial experience
- Software: Excellent working knowledge of Microsoft Office and Lotus Notes
- Great teammate, but able to work on own with high levels of motivation
- Knowledge of USA Retail Laws, security and Health and Safety Legislation
- Ability to lead and develop a team effectively and successfully
- Strong and demonstrable commercial competence
- A passion for customer service and sales floor focused
- Excellent at working and delivering under pressure with time restraints
- Able to communicate effectively with all internal and external customers and at all levels of the organization
At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform ke
