Title: Client Service Analyst
FLSA Classification: Exempt
Date Modified: February 2022
Reports to: Director of Operations
Job Description
Summary/objective
Client Service Analyst is responsible for AMI's client invoice accuracy, including audits to ensure compliance with agreed Contract and AMI Strategies Statement of Work.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Operates as the point of contact regarding the client/vendor invoice accuracy relationship.
- Builds and maintains strong, long-lasting, trusted advisor relationship with client base.
- Ensures the timely and successful delivery of our dispute management activities according to client statement of work.
- Clearly communicates the progress of monthly/quarterly initiatives to internal stakeholders and client, if required.
- Forecasts and tracks key account metrics for dispute management activities.
- Escalates internally with AMI and/or Client stakeholder vendor dispute activities appropriately.
- Facilitates discussions between vendors and clients to ensure thorough resolution of disputes and discrepancies
- Investigates telecom/utility charges as needed to provide clarity to both client and vendor amid dispute negotiations
- Other duties as directed.
Supervisory Responsibilities No formal supervisory responsibilities.
Work environment Flexible work environment with core business hours.
Physical demands - Prolonged periods sitting at a desk and working on a computer.
Travel required Some travel may be required.
Affirmative Action/EEO statement It is the policy of AMI Strategies to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Required education and experience - Demonstrated ability to communicate, present and influence credibly and effectively.
- Proven ability to manage multiple client accounts at a time.
- Attention to detail.
- Strong abilities in Excel; pivot tables, macros, and more.
- Extremely organized and understands how to prioritize.
- Excellent listening, negotiation, and persuasion skills.
- Excellent verbal and written communications skills.
- Ability to manage and prioritize work effectively with minimal supervision.
Preferred education and experience - BA/BS degree or equivalent preferred
- Background in Telecommunications, Technology
- Understanding of technology industry and/or utility invoices and/or other relevant experience.
