Who We Are
For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend dcor, we offer a high-quality assortment at a great value you won't find anywhere else.
And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contribution and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.
What You'll Do
The Product Manager, eCommerce is responsible for driving product vision and roadmap of the company's digital strategies to ensure a superior customer experience, drive engagement, increase site conversion and revenue growth.
You will drive product ideation and innovation to launch efforts, including research, business requirements definition and metrics analysis to facilitate development, testing and launch efforts for path to purchase projects as well as infrastructure improvements, with a measurement mindset.
You will collaborate with business partners, subject matter experts, analytics, and Information Technology partners to review business processes, establish business needs/requirements & write stories ensuring delivery of new features.
Principal Duties and Responsibilities:
Drive toward a product vision:
- Partner with business owners to assemble and prioritize strategic roadmap initiatives specific to the path to purchase, as well as incorporating companywide objectives into the plan.
- Partner with key stakeholders i.e. eCommerce, Finance, Tax mgmt., Loss prevention, Legal, to define feasibility and best practice testing component, create supporting user stories, business requirement documents and specifications for these projects (e.g. ROI analyses, functional specifications, use cases, usability scenarios).
- Works closely with Omni Senior Delivery Manager to ensure that initiatives are proceeding according to schedule and meeting functional and design specifications.
- Works closely with other product managers and development teams across our current tech stack, to identify interdependencies and incorporate other business lines into our technology plans.
Cross-functional partnership
- Participate in Discovery, Design, Development, Quality Assurance, and UAT cycles and sign off on all development initiatives before website "go live" implementation.
- Identify and solicit internal recommendations for website improvement and incorporate in discussions regarding product roadmap.
- Perform cost/benefit analyses of proposed initiatives to determine priority and feasibility.
- Build relationships and act as liaison between creative, copy, development, QA and management groups to reach consensus on specifications for new website features and functionality.
- Partner to incorporate testing as appropriate (A/B, UX) for all path-to-purchase initiatives.
Technical expertise:
- Ecommerce in an Omnichannel environment requires expertise including a comprehensive understanding of digital efforts, checkout, fulfillment, logistics, order to cash, from order placed through customer returns.
- Expertise in Cart, Checkout process and My Account experience.
- Experience with integrations with other applications i.e.: Fraud, Payment Provider, Geolocation, Order Management, WIZMO.
- Familiarity with post-purchase actions, i.e. payments issues, refunds, appeasements, fraud & tax experience.
- Research and recommend "best practices" based on competitive analysis for website development initiatives.
- Desire knowledge in Salesforce Commerce Cloud, AB testing, Narvar.
Measurement Mindset:
- Measure and track initiative performance and provide the organization with pre and post-launch results analysis.
What You'll Bring - 5 or more years' experience in e-commerce environments, creating scope requirement documents, user acceptance testing (UAT), usability testing, and A/B testing methodologies.
- BA degree required.
- Extensive understanding of retail ecommerce landscape, including "best practice" features and functionality.
- Ability to develop business functional specification and use cases.
- Understanding of web technology fundamentals, including mobile and app.
- Experience with Scrum/Agile software development methodology is a must.
- Strong organizational, time management and prioritization skills with ability to manage multiple initiatives simultaneously.
- Excellent team player with the ability to apply innovative ideas and critical thinking to initiatives.
- Excellent verbal, interpersonal and written communication skills.
- Ability to anticipate needs, innovate and flourish in a fast-paced retail environment.
- Experience within multi-channel retailers required.
- Proficient in Microsoft Office Suite and traditional project management tools.
- Must be a highly motivated self-directed problem solver with a demonstrated sense of urgency, exemplary work ethic, and a sense of humor.
Why We Love It - Work life balance is a priority.
- Up to 30% employee discount and product sample sales!
- A fun and supportive work environment where you feel welcomed and safe.
- A culture of inclusion that empowers you to be your best authentic self.
- Opportunities to make an impact through your passions.
- Wellness Programs including virtual fitness classes, personal health advocates, coaches, gym discounts and more.
- Accrued Vacation, Sick Time and Personal Holidays.
- Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.
CA Pay Range is $125,000-$140,000 annually
#LI-AF1
#REMOTE
#HYBRID
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-833-680-2399
Email: hrsupport@worldmarket.com This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
An Equal Opportunity Employer
It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.
