Join Chimes - and go further to help others go far!Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
Salary: $100,000
PRIMARY JOB FUNCTION(S):
- Provides leadership and oversight for all areas of residential services, which includes but is not limited to, conducting regular on-site visits to monitor the provision of services to persons served and provide support to direct support professionals.
- Directly supervises a professional team who is responsible for daily program operations, development, implementation and monitoring of IP's and the overall quality of residential services.
- Develops, implements and monitors an annual expenditure management plan and modifies as needed to ensure a balanced budget.
- Develops and implements an annual marketing plan to maintain and improve census and expand services.
- Supervises the completion and submission of all Service Funding Plans and Admission process.
- Provides input and assistance to the Chief Operating Officer, in conjunction with other Directors.
- Provides supervision and assistance in the development of new and existing residential services.
- Participates in the development and implementation of Agency policies and procedures.
- Develops and implements operational procedures for the Department to ensure efficient and effective daily operations.
- Develops and implements tools to assess program effectiveness, regulatory compliance and consumer satisfaction.
- Ensures timely data entry for performance metrics and develops, monitors and modifies action plans to accomplish established goals.
- Participates in development and implementation of the Agency Strategic Plan
- Provides for the management of crisis situations including a natural disaster, a behavioral or medical emergency, or any unplanned situation requiring immediate intervention.
- Reviews select investigation reports and ensure corrective actions are taken.
- Reviews all survey reports and approves plans of correction for OHCQ.
- Develops strong community support through a positive internal and external public relations and advocacy program.
- Keeps the staff informed and seeks ideas for improvement through staff meetings incorporating these ideas into the continuous Quality Improvement Plan.
- Provides supervision and assistance to administrative personnel in carrying out their job responsibilities.
- Conducts regular staff meetings to ensure timely and appropriate departmental communications and maintains records of same.
- Participates in the Programs and Services Committee on a quarterly basis.
- Conducts constructive staff performance appraisals, and ensures valid and timely completion of all evaluations in accordance with Agency policies and procedures.
- Participates in the recruitment and hiring process for select positions within the Department.
- Ensures ongoing staff development, timely completion of staff training requirements as determined by Agency policy and individualized initiatives to encourage retention and staff growth.
- Works cooperatively and effectively with others including all staff, supervisors, administrators, co-workers, customers, vendors and the public and ensures staff responsiveness.
- Uses technology for the completion of specified job duties.
- Attends work regularly according to assigned work schedule and in accordance with Agency policy.
- Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors and the public.
- Follows instructions and abides by Agency policies and procedures.
- Assumes other duties, responsibilities and special projects as needed.
SECONDARY FUNCTION(S):- Attends and participates in inservice training, staff meetings and other activities to facilitate professional development.
- Works cooperatively and effectively with Agency volunteers maximizing the volunteers' experience while meeting the needs of individuals served and the programs.
EDUCATION:Master's degree in Business Administration or Human Services field preferred.
EXPERIENCE:Five years of experience directing a large department with corresponding operational and fiscal responsibilities.Experience directing and managing a community service program preferred.Must have a car and an acceptable driving record as determined by criteria established by the Agency's insurance carrier and by Agency policy.
NOTE: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.
What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through "Tickets at Work"
- Discounts on Verizon mobile service
- And More!
Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
