Area Manager - Military veterans preferred

JOB TITLE: AREA MANAGER EMPLOYER: M-COMMUNICATIONS DEPARTMENT: OPERATIONS REPORTS TO: REGIONAL DIRECTOR

SUMMARY: Manages field operations and customer relations in an assigned region or market including, but not limited to, the implementation of customer projects. Initiates, manages, executes, monitors, and supports project plans that achieves the goals and objectives of the project(s) and aligns with the organization’s overall business strategy.

DUTIES AND RESPONSIBILITIES: Understands the company’s customer satisfaction goals and ensures they are met within any program identified for implementation. Establishes and maintains professional communication with customers and employees. Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance. Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions. Assists in assembling bid packages and conducting site surveys as required. Supports and assists the creation and understanding of the project scopes, goals, and deliverables. Defines project tasks and resources needed for projects as assigned. Monitors production and quality and produces reports to customer and/or stakeholder standards. Identifies and resolves any issues and risks to project plans or objectives. Reports on project progress, offers viable solutions and opportunities as they arise Tracks the receipt and processing of project data; reviews key data after receipt for completeness and consistency; enters data into information management or data collection system; ensures accuracy of all data entered. Implements, monitors and reports on change order practices and procedures Managers resource calendars and schedules appointments, ensuring all parties are informed of and kept abreast of schedule awareness. Manages budgets for projects as assigned. Possesses and maintains thorough knowledge of OSHA requirements; implements OSHA guidelines and programs; enforces established safety guidelines and promotes a safe workplace; conducts regular safety meetings with workers. Possesses and maintains thorough knowledge of telecommunications industry standards including, but not limited to, ANSI, Telcordia, TIA, NESC, etc. Possesses and maintains thorough knowledge operational knowledge of industry test equipment including, but not limited to, Anritsu, Kaelus, JDSU, Fluke, EXFO, etc. Possesses and maintains thorough knowledge of industry OEM specifications including, but not limited to, CommScope, Corning, Ericsson, JMA, etc. Possesses and maintains thorough knowledge of RF Theory, RF Math, and Major Carrier Frequency bands, protocols, and terminology. Demonstrates a high level of professionalism in dealing with confidential and sensitive issues. Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: Directly supervises 8+ employees within the operations department(s). Directly and indirectly supervises employees and contractors that are assigned to construction projects. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: Any combination of education, training, or experience that provides the required knowledge, skills, and abilities to perform the duties and responsibilities of the job. Required: Bachelor’s degree (A.A.) or equivalent, 5+ years related experience, or equivalent combination of education and experience. Required: Project management qualification (PMP) or equivalent and/or ability to obtain qualification. Commitment to excellence and high standards Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Theoretical and practical project management knowledge Ability to manage priorities and workflow Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Demonstrated ability to plan and organize projects Experience in strategic planning, risk management and/or change management Ability to work independently and as a member of various teams and committees Proficient knowledge of the Microsoft Office Suite including, but not limited to, Outlook, SharePoint, Excel, Word, Teams, Project, etc. Proficiency in project management software tools Proven ability to coordinate multiple projects and meet deadlines Strong interpersonal skills. Good judgement with the ability to make timely and sound decisions Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.

COMPETENCIES: Customer Service

-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Communication

-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Project Management

-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Technical Skills

-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others Teamwork

-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Managing People

-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Organizational Support

-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing

-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Cost Consciousness

-Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Change Management

-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Professionalism

-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Dependability

-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative

-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

2580 Trade Center Drive Evans, GA 30809 706-750-8184

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