Role Summary: As the Tia Clinic Manager, you directly own operational policies and procedures, financials & performance, and patient & staff experience for the clinics you manage. You will work closely with our clinician managers to ensure your clinic(s) hit overall performance targets. You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. This is an in-person role and the expectation is that you will be on-site at the clinics you manage.
Tia Company values you "spike" on:
Lead with compassion
Achieve excellence, with regard to impact over effort
Ownership mentality
Experiment always, despite the possibility of failure
Practice a meritocracy of ideas
You approach ambiguity with excitement and readiness to problem-solve
Teamwork-centric but with respect for top down directives when necessary
Find joy and gratitude every day
Skills:
Talent magnet / people management experience
Has experience and excitement in building teams
Highly organized with ability to prioritize
Ability to interpret & act on performance metrics
Ability to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourself
Budget and P&L management
Customer service skills; Ability to connect with others, exudes empathy and compassion
Uses a process-oriented approach issue identification, prevention, resolution
Process of creating and implementing SOPs
Recruiting & hiring processes
Must thrive in a start-up environment, be comfortable with change & ambiguity, and effective at change management for your team
Proficiency in MS/Google Suite
Experience in a healthcare environment is a plus!
Responsibilities:
Responsible for hiring, onboarding & training of clinic administrative staff
Create staff schedules, manage payroll, talent development for your team
Assist in the opening of new clinics
Maintain Tia space cleanliness & hospitality standards
In partnership with clinician managers, implement processes to ensure clinic hits quality of care, compliance, & financial goals
Provides robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care (for example, oversight of Tia's lab processes & logs and upkeep of employee certification & competency reviews)
At times, jumping in to cover MA / FDA staff, where needed
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Manage the patient feedback escalation process for your market by ensuring feedback is escalated to the right stakeholders and resolved, and that the patient feels heard
Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
Act as a representative of Tia to potential members, health system partners, etc. via clinic tours & external meetings
Ensure clinic operations run smoothly, including ownership of all systems and processes
Participate in the product feedback
Set the tone and intention of your clinic to inspire positive collaboration with your team by acting as a pack, not a lone wolf
Additional Information:
Must be able to work some flexible/non-traditional hours including occasional weekends and some holidays
Proven leadership in the healthcare industry
At least 2 years of management experience (multi-unit experience is a plus)
Hospitality background a plus
Medical, dental, and vision benefits
Paid holidays, vacation, and sick leave
401k benefits
Open to travel 5% of the job (outside of managed clinics- to other markets, offsites, new space openings)
Per New York Pay Transparency Laws (as of Jan 1, 2022), please see below for the compensation range for this role ($97,000-$130,000)
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!