2024-05-15
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Chicago
Illinois
60290
United States
Job Description
Accountable for project budget, resources, and scope
To provide onsite support and guidance to customers, installers, and sub-contractors.
To provide onsite support to Systems and Technical Services
Primary responsibilities include:
Take ownership of a project from commencement of installation, throughout its execution to its completion
Provide Systems Division and factory commissioning of systems
Conduct frequent site visits to support the needs of the project
Maintain close working relationships with foreman, installers, field project managers and any other customer-related supervisors
Manage onsite technicians and sub-contractors
Manage on-site politics and relationships
Supervise onsite installations, including fixture prep, hang, and focus
Manage system startup process, daily schedule, and correspondence with site stakeholders
Carry out onsite product or system training
Conduct systems commissioning or programming
Be knowledgeable of project-related plans and specifications
Maintain a high level of communication with contractors and clients
Attend internal project meetings with Systems Division
Maintain customer and job files
Train new customers on operations and maintenance of new system
Keep updated and informed of new products and system operational software
Provide support and troubleshooting services to customers. Included both on-site and phone support
Managing budget, execution of purchases, and maintaining billing and proper documentation for the job
Attend factory training with appropriate frequency to maintain "state of the art" technical support
Secure and return completed commissioning reports to factory
Accompany our subcontracting companies to help with logistics, material, and other needs to carry out customer requests properly.
Other tasks as assigned
Requirements
Possess understanding of entertainment and architectural lighting and control systems
Possess understanding of DMX and network control configurations and wiring
Possess basic electrical skills practices
Working knowledge electronic theory and standards
Ability to follow direction
Able to supervise and navigate construction site - ability to work well with contractors and subcontractors.
Proficiency with hand, power and pneumatic tools.
Proficiency with soldering and de-soldering practices
Ability to read and understand construction documentation
Ability to communicate well both verbally and in writing
Good organizational skills
Good customer service skills
Ability to work unsupervised
Ability to travel within the Orlando Market
Benefits
This job is not located in Chicago, IL. To maintain the confidentiality of our clients all jobs are posted in Chicago, IL, the city where Theater Outsource is located.
