Shift Supervisor (Full-Time) - Military veterans preferred

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Thank you,

AutoZone Human Resources Customer Satisfaction **Shift Supervisor (Full-Time)**

CAROUSEL_PARAGRAPH

* Chicago, Illinois

* Stores - Retail

* USA2583S135

AutoZone-US ** Share Job**

** Job Description**

**Position Summary**

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZones expectation. Shift Supervisors exceeds customers expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

**Position Responsibilities**

* Assists Store Manager with supervising, training and developing store personnel

* Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Managers absence, on assigned shifts

* Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

* Delegates and ensures store merchandising tasks are completed in a timely manner

* Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

* Ensures all company policies, and loss prevention procedures are followed

* Utilizes ZNET to help customers locate merchandise or find suitable alternatives

* Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

* Monitors cash flow, inventory and security control

* Maintains sales productivity, store appearance and merchandising standards

* Conducts and reviews all opening and closing procedures

* Manages emergency situations and conduct proper emergency procedures

* Follows proper accident procedures

* Provides feedback regarding AutoZoner performance to the store manager

* Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

* Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

* Processes returns and effectively manages inventory

* Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

* Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

**Position Requirements**

* High School diploma or equivalent

* ASE Certified preferred

* Demonstrates high level of integrity

* Excellent communication and decision making skills

* Ability to drive customer service