2024-05-15
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Quincy
Massachusetts
02171
United States
Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
Regular
Job Description :
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values - How we act
We're proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job - they want an extraordinary life - and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don't love what you do, you're not doing it right.
Job flexibility: We think everything you do matters - at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let's be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We've got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
Position Description
We currently require a creative, passionate & highly motivated Product Engineering Manager to support Breezline's Internet, Voice & Video product portfolio for Residential, Business & Bulk. The Manager role will help to assure quality throughout the lifecycle of Breezeline's products & support monitoring & management of a superior product experience.
Reporting up through the Product Director, the Product Engineering Manager, will be part of an energetic and dynamic product management team managing Internet, Voice & Video products across Residential, Business & Bulk markets and support continuous improvements, new product introductions, test planning & execution, operations and feedback loops.
The successful candidate will be responsible for collaborating with Product Management, PMO, Engineering, Operations to design and implement improved Quality Assurance structure, processes, automation and tools to manage quality assurance for new product introductions and change management for existing products (upgrades, improvements, retirements of CPE etc). This will require a holistic view and collaborative approach from test intake, test scheduling, resource planning, execution of functional and performance testing and release management planning to optimize product quality assurance.
Leveraging data, tools and feedback loops, this role will also be responsible for introducing rigor around measuring the impact of introducing changes to existing products and collaborating with teams to establish and monitor KPIs for product changes, support and escalations, with the goal of driving new efficiencies & improvements that will boost NPS and decrease call volume & truck rolls.
This role will manage QA direct and indirect management of QA and CPE testers. He/she will also manage a team of Integration Engineer(s) / Testers indirectly to plan & execute testing and work with internal and external stakeholders throughout the test/fix cycles. This will require new ways of thinking to deliver on improved cross-functional collaboration and increase customer satisfaction with our products and services. Understanding of software integration from our Application platforms related to customer experience, and Application security will also be critical.
This position requires the skills and personal traits to effectively work with external and internal constituencies to meet demanding goals while managing competing priorities. The successful candidate must work effectively with all levels and functions of a lean organization, and is comfortable evangelizing a process vision and proposing solutions. The successful candidate will have a solid understanding and knowledge of Internet, Voice & Video products, consumer premise equipment (CPE), software and technologies, quality assurance and process improvement methodologies with the ability to convey ideas to technical and non-technical audiences. You are equally comfortable driving complex projects strategically as well as tactically, and can influence without direct authority.
Responsibilities
Team Management