Assistant Community Manager - Military veterans preferred

Job DescriptionDo you want to help people make their house a home? Do you thrive on providing great customer service while making a difference? Welcome to Blue Mountain! All the parts you love about your customer service roles, plus some serious work-life balance at a company who cares about your well-being.What's in it for me?Besides all the things you'd expect from any company (medical, dental, vision, 401k with company matching, life insurance, short- long-term disability) we believe you deserve more than that. At Associa, you'll get great perks and discounts, continual professional training career planning, money towards lifestyle and wellness activities (we call this Benefits Plus). Most importantly, you will get a fulfilling career and a company that becomes your family!Monday through Friday scheduleOpportunity for Career Advancement within Blue Mountain and AssociaFun family culture within the officeWe want to hire an Assistant Community Manager who shares our vision, values and commitment to superior customer service. This role is responsible for providing clerical and administrative support to our internal customers and acts as a liaison to the Community Managers and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at Associa and within the branch office.If you're a determined self-starter with a passion for finding solutionsand you want to join a dynamic, talented and successful team, join the Associa Blue Mountain Community Management team in Beaverton, OR as an Assistant Community Manager. We're five-year-in-a-row recipients of the prestigious Great Place to Work® certification, which recognizes companies with high-trust, high-performance workplaces.Want to learn more? Apply now!Here's the fine print:Job Duties:Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in personInteract with vendors and assist with addressing emergency requests as necessaryUpdate notes within homeowner accounts of all conversations/correspondence with homeownerMaintain property files and unit filesReceive, process and track Architectural Review Applications from homeownersAssist Community Manager with requests for proposals, repair quotes, insurance notification listsAssist in preparing homeowner CC R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as neededAssist homeowners with Associa corporate programs (website, portals, etc.) in accordance with Community Manager direction, client enrollment, and local office protocolParticipate in Associa training including Associa University webinars, etc.Other duties as assignedRequirementsKnowledge and Skills:Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient levelKnowledge of communities, property, real estate and homeowners associationsKnowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeownersKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient levelKnowledge of conflict resolution techniques at a proficient levelProfessional communication skills (phone, interpersonal, written, verbal, etc.).Professional customer service skillsSelf-motivated, proactive, detail oriented and a team playerTime management and time critical prioritization skillsEducation and Experience:High School Diploma or GED RequiredAssociates or Bachelor's Degree a plusAt least one year of Customer Service experience is requiredAt least one year of Community Association Management or relevant experience is preferredExperience with a high call volume is preferredTravel Requirements:Local travel may be requiredCompany DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.