Unit Director, Patient Capacity Management Center - Military veterans preferred

Unit Director, Patient Capacity Management Center

Central Patient Placement/Transfer Center

Full Time

78609BR

Job Summary

Under the leadership of the Executive Director for Enterprise Operations, the Unit Director(s), for Central Patient Placement & Transfer Center is directly responsible for the oversight of the Patient Capacity Management Center (PCMC) while partnering with key additional stakeholders that support capacity management & throughput (transport, hospitality, financial counseling, external dispatch and case management) while collaborating with Pediatrics & Network Affiliates to support the enterprise. This role is responsible for fiscal, personnel and operational management in the following areas:

Transfer Center and Central Patient Placement (CPP) Nurses: Responsible for the oversight of all activities of the Transfer Center and CPP nurses. Incumbent maintains in-depth knowledge of applicable EMTALA laws, UCSF transfer center & capacity management policies, data metrics associated with PCMC/Transfer Center/CPP and acts as a liaison to other cross functional operational/clinical departments for adults & pediatrics and associated personnel departments like Human Resources, Payroll, Admitting and Finance. This position will collaborate closely with the PCMC management team to cross cover all functions and responsibilities of the work unit.

Responsible for oversight of all patient flow related processes, implementation of organizational goals and day to day management of capacity within multiple locations (Mount Zion, Mission Bay Adult areas, Parnassus SMMC/SFMH Inpatient areas).

This role will also be responsible for partnering with the Strategic Implementation Manager to review, analyze and meet transfer center volume targets while partnering with PCMC leadership on strategies for health system growth. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

PCMC is open 24-hours daily as a centralized hub to support capacity & throughput across the patient care continuum.

This department supports the transfer of patients to UCSF Medical Center and manages the throughput for all areas of the hospital(s), patient placement and flow to all inpatient & outpatient units. The position requires an interface with physicians, nurses and all core services in managing the admissions, transfers and discharges. This is a high volume department, one that requires flexibility, a calm demeanor and excellent communication skills. In 2023, we helped facilitate the transfer of more than 3400 patients to UCSF Medical Center and managed about 40,000 bed placements.

Required Qualifications

Five years of recent full-time acute care, critical care or emergency RN experience Three - Five years of recent progressive managerial and administrative experience Bachelor of Science in Nursing or higher level degree of nursing education Demonstrated hospital management skills, with progressive expertise in patient care services. Knowledge to manage disaster incidents, critical events and ability to problem solve with critical thinking skills. Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making. Strong leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives. Knowledge of relevant healthcare information technology and patient care workflows and processes. Experience with Epic/Apex Experience with Microsoft Word, Excel

Preferred Qualifications

Masters Degree Specialty Certification (CENP or NE BC) Extensive knowledge of hospital operations, including critical care Previous administrative nursing and/or clinical experience in an academic medical center Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments

License/Certification

Current Licensure as Registered Nurse in the State of California. Current American Heart Association CPR certification Current Advanced Cardiac Life Support (ACLS)

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce.

We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

006507 NURSE SVC MGR 1

Job Category

Nursing - Adult Critical Care, Nursing - Adult Medical Surgical, Nursing - Adult Services, Nursing - Management/Administration

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Mission Bay (SF)

Shift

Days, Variable

Shift Length

8 Hours

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