Manager, Access Services (hybrid) - Military veterans preferred

Description:
JOB PURPOSE:
Responsible for executing and delivering the practices, programs, and initiatives that deliver timely access to care and ease of scheduling, improved provider, and employee experience; as well as improved operational performance and efficiency. This includes building a culture that prioritizes patient access, accommodation, and care coordination for the Physician Enterprise.

KEY RESPONSIBILITIES:
1. Create and foster a culture of customer service within Physician Enterprise Central Operations to better serve all stakeholders.
2. Manages the implementation of key Access Services programs as assigned.
a. Assists with developing the strategy.
b. Develops program materials.
c. Develops master work plans, managing schedules, scope and resources across teams to meet goals.
d. Organizes work and program structure to facilitate decision-making.
e. Ensures effective communication and involvement of all key stakeholders, including but not limited to status reporting, issue tracking, and facilitating governance groups.
3. Lead the planning and execution for a varying scope of Physician Enterprise projects and major initiatives to include physician access optimization, provider and practice referral coordination, including development of decision trees, provider template optimization, and provider scheduling optimization.
4. Maintain and routinely distribute appropriate updates and related communication regarding initiative status, challenges, and success to include performance relative to key performance indicators.
5. Build and manage initiative appropriate multidisciplinary teams composed of Piedmont and external stakeholders.
6. Serve as internal subject matter expert for Access Services programs.
7. Responsible for establishing, monitoring, and reporting program outcomes and key performance indicators.
8. Provides consultative, strategic and decision-making support to cross-entity and matrixed teams involved with the execution of patient experience work.
9. Maintains official meeting minutes and communicates minutes to key stakeholders post-meeting.
10. Develops PowerPoint presentations, reports and executive summaries that are succinct, synthesize information, offer conclusions and opportunities for recurring meeting and for project updates to executives.
11. Develops and administers the project approach, structure, and charter through the establishment of project requirements and planning for assigned project work.
12. Presents and communicates in a professional and effective manner, representing the Access Services Department while collaborating across all disciplines to deliver broad scope of access services programs.
13. Performs other related duties as assigned.
14. Assist various Physician Enterprise areas to maintain existing and create new policies and procedures.
15. Help identify when new policies and procedures are needed and when enhancements to existing are required.
16. Participate on various committees charged with policy and procedure creation and improvement.

KNOWLEDGE, SKILLS, ABILITIES
Excellent written communication, verbal communication, interpersonal, time management and organizational skills.
Self-directed with the ability to work with various stakeholders and teams.
Ability to make quality, independent decisions as well as the ability to collaborate effectively to make decisions with other leaders.
Ability to work effectively and efficiently under tight deadlines and varying priorities.
Superior analytical and problem-solving skills.
Ability to manage multiple projects simultaneously in a fast-paced, deadline driven environment.
Strong decision-making skills informed by data and trends; strong detail orientation.
A demonstrated ability to use PC based office productivity and presentation tools (e.g. Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Visio) as necessary; general computer skills necessary to work effectively in an office environment.

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Qualifications:
MINIMUM EDUCATION REQUIRED:
Bachelors degree in Business Administration or related healthcare field.
In lieu of degree, six (6) years of relevant work experience will be accepted in addition to the experience requirement.

MINIMUM EXPERIENCE REQUIRED:
Five (5) years of progressively responsible healthcare operations experience.
(If no degree, a total of eleven (11) years of experience required).

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Masters degree in Healthcare Administration, Business Administration, or a closely related field preferred.
Prior experience in a project management department/office or consulting firm is desired. Project Management Professional (PMP) certification preferred.
Experience with Lean, Six Sigma, or similar process improvement methodology is a plus. Supervisory / management experience is preferred.