Branch Support II (Retail Banking) - Military veterans preferred

** Branch Support II (Retail Banking)**

**Job Category****:** Retail Banking **Requisition Number****:** BRANC001217 Showing 1 location **Job Details**

**Description**

The **Branch Support II (Retail Banking)** position is responsible for providing Retail Banking Center coverage for the Retail Banking Division. Reporting to the Branch Support Administrator or assigned Community Banking Manager, this position requires a level of proficiency equivalent to an assistant manager or teller supervisor, providing coverage to various locations within the Retail Banking network as needed.

We have a current opening for this position, with possible assignments to our Retail Banking Centers in the Inland Empire. This is a full-time position, with possible hours from 8:30 a.m. to 5:30 p.m. Mondays Thursdays, 8:30 a.m. to 6:30 p.m. Fridays, and 9:30 a.m. to 2:30 p.m. Saturdays.

Essential duties and responsibilities include the following:

* Will provide coverage to Retail Banking Centers in the areas needed (i.e. New Accounts, pulling a teller drawer, branch audits, operational or supervisory support, etc.).

* Maintains a high level of proficiency in all types of banking operations and new accounts, and is responsible for the motivation of all staff members in the successful achievement of sales, service, and operational goals, including business development.

* Ensures that all security procedures are adhered to by all employees.

* Responsible for maintaining high level of job performance to meet and/or exceed the standard for this position in order to ensure achievement of the Departments goals.

**Competencies**

* Communication / Interpersonal Skills: Providing correct and timely information to customers and peers; conveying difficult information; getting along with others; asserting opinions and decisions; working as a productive member of a cohesive group toward a common goal

* Customer Focus: Knowing the internal and external customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and service

* Performance: Execution of job functions, duties, and roles; includes accountability (reliability / dependability), adaptability, computer literacy, decision making, initiative, organizational awareness, planning and organizing, problem solving, and results orientation

* Values-Based Behavior: Upholding generally accepted social and ethical standards in job-related activities, decisions, and behaviors

**Supervisory Responsibility**

This position does not generally supervise other staff members, however, may be required to function in a supervisory capacity while at the RBCs.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Required Education and/or Experience**

* High school diploma or equivalent.

* Minimum of two years related experience and/or training; or equivalent combination of education and experience.

**Skills Required**

* Requires a high level of customer service and the ability to work at a branch in the capacity of Customer Service Representative through the position of Customer Service Supervisor.

* The ability to communicate effectively, both verbally and in writing, with all levels within the organization, as well as with outside contacts.

* Must have good aptitude for numbers and detail.

* Keyboarding and computer skills are necessary, as well as strong organizational skills.

* Must have strong knowledge of Microsoft Word and Excel, as well as Outlook.

**Certificates, Licenses, Registrations**

Must have a valid California drivers license and carry current auto insurance that meets or exceeds the minimum requirements of the California DMV.

**Physical and Mental Demands**

The physical and mental demands described here are representative of those that must be met by the employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

This position is set in a quiet, office environment. The position is generally regarded as light work. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing information, and make independent decisions within the scope of responsibility.

**EEO Statement**

Provident Savings Bank, F.S.B. (Provident or Bank), is an Equal Opportunity Employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Provident policy prohibits unlawful discrimination based on race, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth, lactation requirements, or related medical condition), genetic information, sexual orientation, military or veteran status or any other consideration made unlawful by Federal, State, or local laws. This policy has the support of the highest levels of management. Provident Savings Bank, F.S.B. is an at will employer.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

NO PHONE CALLS PLEASE

EOE M/F/D/V

**Qualifications**

**Skills**

**Required**

**Communication** *Some Knowledge* **Customer Service** *Advanced* **Cash Handling** *Advanced* **Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**