Senior Staff Product Manager-Data and Analytics - Military veterans preferred

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our customers, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

As ServiceNow continues its unprecedented growth, the company seeks to further establish its data and advanced analytics foundation and capabilities. We are building a mathematical enterprise for ServiceNow, leveraging all the data signals across the enterprise to guide business decisions. We are increasingly investing in AI models to uncover insights to drive ACV growth for ServiceNow. The PM — Product Analytics will be a part of the larger Product Analytics team within Data and Analytics at ServiceNow, driving the development of Analytics Products including AI/ML features that form the foundation our Product and Executive teams understanding of the business.  

This position will report to the Senior Director of Product Analytics.

We are looking for an individual that is both detail oriented and able to think strategically while adapting to our fast-paced business. The ideal candidate is relentlessly curious, has high analytical capability and is passionate about driving business decisions through data visualizations and underlying predictive models. They also need to be highly collaborative, working with Engineer, UX, Strategy & Operations, Enterprise AI, and other teams to deliver and launch enterprise grade analytics products.

What you get to do in this role: 

Identify unmet business needs that can be assisted with the right data and metrics to help the BUs and Strategy teams run the business across the lifecycle of customers: from prospects (marketing) to customer (pipeline) to mature platform user; build needed analytical products, including dashboards in Tableau/PowerBI owning entire end to end development

Identify opportunities to leverage AI/ML solutions to drive predictions and insights; Partner with Analysts and the Data Science/AI team to build and launch AI/ML driven features in Analytical Products

Help define the roadmap and vision for how the various elements of Analytics come together creating value (decision effectiveness and speed) for end users.

Drive enablement and adoption of Analytics products among various user personas ensuring increasing product satisfaction and revenue impact.

Foster a spirit of innovation within the team driving recognition as a center of excellence