2024-05-15
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Indianapolis
Indiana
46262
United States
** Phlebotomy Team Leader - Mobiles**
****
New * Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
* Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
* Ensures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
* Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
* Trains and mentors team members in all aspects of the role.
* Create a safe environment for donors and fellow staff members and maintain safety awareness of team.
* Responsible for achieving team automation goal including recruiting and converting donors for automation.
* Operate, troubleshoot, and perform routine maintenance on equipment.
* Maintain product integrity and ensure proper identification of all donors.
* Maintain organization of departmental records, as needed.
* Review daily work for accuracy; recognize and investigate the reason for potential discrepancies and unexpected results, resolving where appropriate.
* Review quality results and escalate issues and concerns.
* Perform root cause analysis, review, and reporting with leadership.
* Use SOS to troubleshoot.
* May transport supplies and equipment.
* With a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
* May participate in validation of new processes or new equipment.
* Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
* All other duties as assigned.
Physical demands: Daily tasks include a mixture of standing, sitting, and walking. Hand-eye coordination with significant manual dexterity and frequent repetitive hand motions. Reaching above the head and lifting up to 40-pound items occurs occasionally. Visual and hearing acuity to perform essential responsibilities. Looking at computer screens or small items is common.
