Learning Delivery Senior Program Manager - Military veterans preferred

**Description** Who We Are: SEIU 775 Benefits Groups mission is to improve the skills,

health

and stability of the caregiver workforce through innovation and high-quality benefits and programs. We partner with workers,

employers

and industry stakeholders to collectively solve workforce problems through innovation, creativity and an evidence-based approach. Together, we deliver high-quality benefits and services to support a growing caregiver workforce. We are a nonprofit

passionate about revolutionizing the future of in-home care, and are looking for others to join our smart, collaborative and kind team. The Details: Location:

Headquartered in

D owntown Seattle Work Schedule:

Our typical business hours are 8:30-5:00 Monday-Friday. Must be available to perform QA observation in the evening and on weekends. Travel Requirements:

Up to

4 0% , Mostly in state Category:

Full-Time,

FLSA

Exempt,

Regular,

Union Physical Requirements:

Must be able to sit for long periods of the day. May be required to lift and/or move up to 50lbs occasionally. About the Position : Reporting to the

Manager of

Learning Academy Field, the Learning Delivery Senior Program Manager will have a key role in managing the coordination of the Learning Delivery Quality Assurance Program. You Will: * D efine

benchmarks for the performance of our Training Networks, interpret data to inform discussions, and decisions on intervention to improve Delivery

performance; * Plan

and

coordinate the administration of new and existing Training Partnership Learning Delivery project and program and reports to

Manager of

Learning Academy

Field ; * Management, development and update of quality assurance policy and procedures and related

documents ; * C oordin ate

classroom/instructor observation for QA purposes, conduct observations as needed and record

findings; * Summarize observation findings, write reports on Network performance and present to senior

leadership ; * E stablish and maintain appropriate files , records

and audit records to assure

accuracy ; * Ensure Network dashboards are on track and reflect accurate

data; * Review incident reports to determine if additional on-site observations are

necessary; * Proactively use analytical skills to identify insights, risks and opportunities, while making constructive recommendations and resources implementation for ongoing

improvements; * Report trends and insights at Training Network

meetings; * Liaise with external and internal partners and

stakeholders; * Oversee day-to-day team support, quality assurance on team progress

and

make coaching recommendation when

necessary ; * Coordinate and manage the rollout of new projects and programs that leads to

learners

success, including but not limited to the following: + Create program

concepts; + Create a detailed work plan & track its

implementation; + Run pilots from start to end, identifying pain points and

opportunities; + Monitor dashboards to ensure data is accurate and on

track; * Perform other duties commensurate with the level of this

position; You Will Need to Have: * Show great attention to

detail; * External and Internal stakeholder relationship support

experience; * Advanced 3+ years customer service /project management experience or

equivalent; * Advanced knowledge in electronic tools such as: Salesforce, Excel, Tableau,

Qualtrics; * Education in business or equivalent

experience; * Demonstrated track record of moving projects from concept to evaluation phase

rapidly; * A high level of skills in managing through

conflict; * Ability to work under fast-paced environment with high autonomy and

ambiguity; * Robust critical thinking and problem solving

skills; * Demonstrated high levels of curiosity about problems and analytical

skills; * Good

judgement in problem solving independently and knowing when to

escalate; * The ability to develop resources to advance project

and

program

effectiveness; * Commitment to bettering the lives of home care workers and quality of

care; * Valid drivers license, state minimum insurance and access to reliable transportation * Available to perform QA observation in the evening and on weekends. It Will Be Great if You Have: * Multilingualism; * Knowledge of the BT70

curriculum; * Advanced knowledge of the Washington State HCA Statement of Affirmative Action SEIU 775 Benefits Group is proud to be an equal opportunity workplace and is an

Affirmative Action

employer. We are committed to equal

employment

opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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