RATP Dev USA - Your future our destination Mission
To redefine the art and science of transportation and customer service through providing safe, comfortable, efficient and competitive transportation services. By collaborating and working smart alongside each other, building continuous improvement and high first time success. Profile
Roadrunner Management Services, Inc.
JOB TITLE: Dial-A-Ride Dispatcher
DEPARTMENT: Operations & Quality
REPORTS TO: Dial-A-Ride Dispatch Manager
ESSENTIAL FUNCTIONS:
Collaborate with routing specialists, (schedulers), to optimize routes
Dispatch drivers using information provided by the clients through the
Reservation Department and the online Reservation Application
Review and respond to all incoming calls, confirming all details with the client o Review reservation two weeks out o Discuss with the client availability to review online reservations
Field incoming calls for same day requests, confirm availability and review possible route changes
Initiate all outbound calls to the City Connect and Access
Troubleshoot and resolve potential pick-up problems before they result in service issues
Ensure service on missed pick-ups by coordinating driver movement in the field
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Identify and plan deployment for increase/decrease in route volumes, shifting resources in response to seasonal and other fluctuations
Record and document information and distribute to appropriate departments including: o Route information o Driver productivity information o Sales and service issue opportunities o Safety issues o Problem stops o Ensure accuracy and thoroughness of on-time pick-up o Customer service o Driver/Dispatch records
NON-ESSENTIAL FUNCTIONS:
All other duties as assigned
PHYSICAL REQUIREMENTS:
Able to sit for extended periods of time
Able to lift 50-lbs
OTHER REQUIREMENTS:
Good communication skills
Great customer service skills
Ability to work in a fast-paced environment
Ability to multi-task
Good computer skills
Comfortable using online search engines, email, and the internet.
Job Types: Full-time, Part-time
Salary: From $17.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Schedule:
10 hour shift
8 hour shift
Evening shift
Weekend availability
Ability to commute/relocate:
Camarillo, CA 93012: Reliably commute or planning to relocate before starting work (Required)
Apply at: www.ratpdevusa.com/careers
Search: Camarillo, CA Transit Dispatcher
We are an Equal Opportunity Employer and Welcome Diversity to our Teams.