Phlebotomy Center Team Leader - Military veterans preferred

Tuesday, May 14, 2024At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!24 Days PTO! - Use it, Cash it, Roll itPotential Company BonusesTuition Reimbursement401kRetirement PlanHealth Insurance (Medical, Vision, and Dental)Healthcare and Dependent Care FSAShort and Long-Term DisabilityEmployee Assistance Program (EAP)Basic Life InsurancePosition OverviewProvides direct supervision of staff and oversees operational functions at a Fixed Site Center.Responsible for outcome of goal while overseeing efficiency of the center and strives to maintain teamwork in a professional manner.Ensures team compliance with FDA, AABB, or other external regulatory agencies and ensures The Blood Connections Standard Operating Procedures are followed.Acts as a role model for exemplary customer service.Ensures safety of the blood supply and donor while performing all aspects of the collection process.Prepares blood products for the lab and performs quality control in accordance with SOP. This role is responsible for completing the required paperwork accurately.Essential FunctionsOrganizational Responsibilities:Understands and supports the quality goals of the companyOperational Responsibilities:Checks the condition of the facility and ensures that deficiencies are reported promptly via the ticketing system (ex. maintenance needed/required, lack of cleanliness after the cleaning company has cleaned)Ensures that all collection supplies needed are presentEnsures that QC is completed and documented in accordance with SOP (any deficiencies must be corrected and documented prior to use of the equipment)Ensures all staff are in alignment with the Donor Services dress code (any deficiencies should be corrected immediately)Initiates contact with the entire collections team and provides team goals, assignments, and instructions for the dayEnsures all areas of the building are maintained in a clean, neat, and organized mannerCommunicates with Donor Services Management when donor flow is compromised in any way (ex. center opening late, lack of supplies, inadequate staffing)Sets and communicates expectations for automated collectionsDonor Scheduling:Reviews donor appointment schedule and ensures schedule is followed as closely as possible to respect the donors timeEnsures that future donor appointments are confirmed by appropriate staff memberScreens prospective donors through medical history, mini physical, and testing resultsDonor Collection:Oversees/performs donor health history and physical assessment according to current standard operating proceduresOversees/performs venipuncture on eligible donorsOversees/performs stripping, sealing, and packing of units for transport/storageOversees/provides supportive care and documentation for donor reactionsEnsures/administers post-phlebotomy careOversees/sets up and primes automated collection systems for all automated proceduresEnsures/strives to collect platelet donors at highest possible yieldEnsures/chooses appropriate collection procedure is selected based on donor restraints and inventory needsEnsures all procedures are accurate and properly documented in AffirmEnsures all donor reactions/adverse events are properly handled and documented in AffirmEnsures adequate amount of supplies/equipment are always on handKeeps donor area stocked with required materials/equipment needed to adequately screen and collect donorsAccountable for ensuring all measures are being taken to meet the goal of the center (ex. calling to recruit donors when feasible, honoring donor appointments, accepting walk-ins, processing all donors regardless of assigned closing time, requesting additional supplies in a timely manner, if needed)Ensures automated collection goals are metQuality Assurance:Ensures/performs blood collection according to SOP, FDA regulations, and AABB standardsPerforms and documents quality control for designated blood collection equipmentTags and reports defective equipment per SOP and if required, pulls defective equipment from serviceReviews various daily QC paperwork for completeness and accuracyReviews various maintenance worksheets for completeness and accuracyIf applicable, reviews special donation documents for completeness and accuracyPerforms periodic reviews of all operational logs and maintenance recordsEnsures compliance with FDA and AABB regulations and standardsSupervisory, Leadership, and Teamwork:Delivers the Four Pillars of ExcellenceEnsures that all staff deliver the Four Pillars of ExcellenceProvides direct supervision for collection staff at assigned centerMonitors staff time and attendanceTreats fellow co-workers with respect and professionalismEnsures all associated paperwork is reviewed for completeness and accuracyAddresses and initiates documentation for any non-compliance and/or disciplinary issues (communicates issues with Manager as soon as possible without disrupting the center efficiency)Customer Service:Serves as a Preceptor and Mentor for new and existing staffGreets each donor and/or donor contact in friendly, professional mannerPost collection, thanks each donor in appreciative mannerProvides environment in which the donor feels comfortable and importantAlways maintains professional appearance and attitudeParticipates in TBC sponsored blood drives and other special eventsOther duties as assigned or requiredMinimum QualificationsMust be able to independently perform essential functions, meet all minimum qualifications and all physical demands outlined in Donor Services Specialist II Job DescriptionSix months of Donor Services Specialist II experience preferredSupporting scorecard metrics and/or commensurate experienceCompleted Donor Experience TrainingValid Drivers License with no major infractions and dependable transportationAbility to organize and prioritize workload and meet deadlinesAbility to read, understand, and follow written and verbal instructionsAbility to operate/learn automated collection devicesAbility to follow SOP in a heavily FDA regulated environmentAbility to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workersAbility to work with all levels and in a diverse work environmentAbility to establish and maintain effective working relationships with staff, management, and peersPhysical DemandsLifting and/or pulling/pushing up to 50 poundsStanding or walking for an extended periodBending and twistingEqual Opportunity Employer Veterans/Disabled#J-18808-Ljbffr

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