Product Manager: III (Senior) - Military veterans preferred

Will be supporting the enterprise capability for HR and the associate experience. Responsible for the key stakeholders to develop the strategic roadmap for the HR enterprise capability. Background the team is looking for: Bachelors is perferred equivalent experience will suffice Product management expereince of 7+ years SAFe Agile Experience is HIGHLY preferred Previous experience in a bank is ideal, but not required

Top 3-5 Skills Needed

Tranformational programs and organizing large efforts into acheivable deliverables SAFe Agile Developing strategic roadmaps for products and services MS Office proficiency Azure DevOps and ServiceNow experience Top 3-5 Soft Skills for culture fit: Collaborative, influential, working in a dynamic environment, STRONG communication skills (verbal and written). Any certifications required?: SAFe Agile certs would be a huge plus, but not required

Job Description

At ***, our HR Product Manager leads, enables, and optimizes ***s HR and Associate experience digital capabilities. Your primary goal is to ensure that the HR digital capabilities are aligned with the company's overall goals and is meeting the needs of its users. You will do this by providing leadership oversight for the governance and management of this product capability, including the strategic evolution to proactively maintain the banks competitiveness in the marketplace. Provide leadership accountability for driving the adherence to the SAFe Agile framework and practices. Collaborates with Executive Leadership to develop a roadmap for the HR digital capabilities to achieve and support the banks strategic priorities. Responsible for coordinating and leading related initiatives as required. Collaborates within the SAFe Agile framework to evaluate and build organizational trust in ***s data and systems, leveraging tools to enable future innovation and strategies.

The Product Manager is accountable for the delivery, optimization, and strategic direction of this enterprise capability. Ensures the roadmap is and remains in alignment with ***s strategic direction. Oversees and delivers process standardization, documentation, optimization, automation, training, knowledge sharing, and scalability in alignment with the banks strategies to: meet customers needs; facilitate frictionless interactions; help support and grow customer relationships; improve the customer experience and self-service capabilities; enhance productivity; and quickly identify and respond to future opportunities.

Essential Duties And Responsibilities

Actively works with Executive Leadership to define, implement, grow and drive the banks HR digital strategy that aligns with the organization's objectives and associate needs. Including, identifying and establishing the desired future state.

Digital First: Aligns and assists in the delivery of the banks Digital First movement, leveraging the strategic capabilities to demonstrate execution against the Digital First Blueprint and key strategic priorities. Manages planning and delivery of key themes, translating objectives through distribution of best-in-class experiences and tech capabilities.

Objectives: Drive product objectives with business outcomes and success metrics, design thinking, customer feedback and competitive analysis. Leads collaboration across *** to evaluate, educate and promote the expectations, success criteria and key performance indicators (KPIs).

Product Roadmap: Create a strategic product roadmap that outlines the product development lifecycle, milestones, timelines and is inclusive of E2E processes, data, supporting technology and controls required to ensure dependability, scalability and defensibility.

Product Development: Collaborate with designers and developers to ensure that the digital product meets the organization's objectives and customer needs.

User Experience: Ensure that the digital product is user-friendly, easy to navigate, and meets customer needs. Collaborates with Executive Leadership to communicate desired future state across *** departments, functional and sub-process groups.

Metrics and Analytics: Defines, tracks and manages the expectations and success criteria, through analyzing product performance using metrics such as customer experience/user engagement, conversion rates, data structure, quality and usage; organizational capabilities and skills; technology enablement; revenue to identify optimization opportunities.

Stakeholder Management: Manage stakeholder expectations and communication to ensure that the digital product meets business objectives and user needs.

Budget Management: Manage the product development budget to ensure that resources are allocated effectively and efficiently. Collaborate with technology, operations, product teams, security and business partners to coordinate and manage activities maximizing impact and overall return on investment.

Risk Management: Identify and manage potential risks that may impact the success of the digital product. Identify and pro-actively manage challenges impacting the effectiveness and optimization, including any associated risks and issues relating to: engagement/adoption; behaviors; knowledge and skills; competing organizational priorities; customer needs and requirements; training, knowledge sharing, and operational issues; and change and process improvement challenges.

Vendor Management: Work with Vendor Management team for contractual relationships. Directly manage and oversee operational engagement with vendors.

Work Prioritization: Oversight for the evaluation, prioritization and authorization of any requested changes and/or enhancements to the product and its associated processes. Identifies, defines, initiates and implements organizational transitions and process improvement opportunities to realize the full capability and strategic objectives.

Optimization: Drives the optimization of supporting sub-processes to maximize E2E process success of the capability. Modifies sub-process KPIs and operational activities as necessary.

Reporting: Manages the dashboards and reports, providing critical management tools for effective oversight. Provides on-going executive summaries to consistently communicate out to Executive Stakeholders the products strategies, expectations, and achievements.

Manages staff. Sets performance standards, manages workflow, grants authorities, evaluates performance, provides coaching/mentoring, and recommends personnel actions within delegated authorities. Consults with Human Resources as appropriate.

Responsible for understanding the market and farm credits niche customer landscape in order to maintain competitiveness. Ensures product compliance with bank policies and regulatory standards. Maintains expertise regarding competition, best practices and benchmarks.

Basic Qualifications

Bachelors degree

Ten (10) years of relevant experience in financial institutions, including five (5) years of product management, strategy or consulting experience, and four (4) years in the financial services industry

Preferred Qualifications

Bachelors Degree preferred

Experience with transformation programs and organizing large efforts into achievable deliverables.

Proven ability to successfully manage multiple significant projects/priorities at one time, identifying risk areas, proactively determining appropriate mitigation strategies, managing change management and process obstacles and presenting alternatives for issue resolution. Proven experience working with technology teams and user experience teams in creating and delivering online services.

Proven ability to think strategically and develop roadmaps for products and services.

Ability to solve complex problems and develop solutions and communicate across all levels of the organization effectively.

Demonstrated team-building skills, with the ability to effectively facilitate and positively motivate across functional groups and sub-process teams. Fosters and encourages frequent, open and honest feedback.

Excellent interpersonal and leadership skills, with the ability to build and maintain effective working relationships and work collaboratively with all levels of executives, management, internal team members, customers and other stakeholders and partners.

Proven ability to exercise influence, gain and retain confidence, and drive engagement from bank management and leadership.

Proven ability to successfully manage multiple significant projects/priorities at one time, identifying risk areas, proactively determining appropriate mitigation strategies, managing change management and process obstacles and presenting alternatives for issue resolution.

Ability to work independently with minimal guidance, establishing strategic objectives, project plans and milestone goals, as well as collaboratively in a team environment.

Demonstrated critical thinking, problem solving and conflict management skills

Exceptional verbal and written communication and presentation skills, with demonstrated ability to clearly articulate messages to a variety of audiences. Excellent active listening skills.

Excellent organizational and time management skills, with the ability to deliver commitments while juggling multiple projects and priorities. Ability to work effectively under deadline pressures, and adjust quickly and effectively to changing priorities.

Knowledge with Microsoft Office applications (Outlook, Word, PowerPoint and Excel) and Azure DevOps, ServiceNow. #J-18808-Ljbffr