Program Manager - Military veterans preferred

Job Description:

Essential Duties:

• Develop and implement an Enterprise Project Management Framework Work to establish a Program Management Office (PMO).
• Manage integrated projects and programs to replace the CIS and ancillary systems.
• Lead diverse teams across multiple domains and geographies to deliver integrated solutions.
• Ensure the work of the PMO adds value and meets the goals set by the executive leadership team (ELT).
• Maintain an excellent rapport with staff across all levels.
• Drive, manage, monitor, and report timely delivery of program results.
• Ensure and facilitate the highest standard of customer service and satisfaction.
• Develop program processes and recommend improvements for greater accountability, responsiveness, and efficiency.
• Identify and escalate program issues in a timely manner to the appropriate level of management.
• Perform other duties as needed.

Qualifications:

• 10+ years of relevant program management experience in consulting or similar work in operations preferably in utilities and government.
• Extensive experience in the Program Manager role for large-scale CRM, CIS implementation project(s).
• Excellent written and verbal communication skills Advanced aptitude for computer proficiency.
• dvanced proficiency in Microsoft Office Suite, specifically PowerPoint, and Power BI, Project Management.
• Knowledge/experience in CIS/CRM/Field Services, Customer Service systems, and operations.
• Experience using/implementing Robotic Process Automation (RPA) /BOT.
• High degree in professionalism and confidentiality in all aspects of the position.