CARD SERVICES SPECIALIST
- Military veterans preferred
2024-05-17 KEMBA Financial Credit Union
Other
/yr
employee
contract
Columbus Ohio 43230 United States
Title: Card Services Specialist I
Reports to: Card Services Manager
Supervises: None
Status: Non-Exempt
Objective
The Card Services Specialist is responsible for the daily maintenance and management of the card inventory volume levels. The Card Services Specialist also provides daily support to the Operations/Card Services Department as needed.
Duties and Responsibilities
Administers and oversees daily, weekly, and monthly reports and audits to maintain checks and balances on all issuance and file maintenance exceptions
Supports card file maintenance for debit and credit card renewals
Issues credit, debit, HSA and ATM plastics
Supports in-bound calls on card issues, operations issues and inquiries directly from branch associates to service members
Supports in-bound emails for credit card issues such as CLIPS, fee waivers, recasts, etc.
Distributes and maintains card stock and supplies to all branches
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
Availability to work until 6:00pm during weekdays and Saturday mornings until 1:00pm
On a self-directed basis, continues to improve individual level of competency through training and certifications on established educational programs
Relates to other people beyond giving and receiving instructions:
Can get along with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to criticism from a supervisor
Supports special projects in the Credit Union to improve procedures and new processes
Collaborates with other departments to ensure that all aspects of Operational/Card Services processes are efficient, and member focused
Meets or exceeds assigned service and productivity goals established for this position
Performs other duties as required by Credit Union management
Required Qualifications
High school diploma or equivalent education and experience
Prior experience in card services with a financial/banking institution is a plus
Strong organizational skills and attention to detail
Must value a high degree of accuracy
Ability to handle multiple tasks simultaneously
Professional demeanor
Effective communication skills in person and on the phone
Basic PC skills (Windows)
Proficient typing skills
Assertive problem-solving skills
Ability to work well independently or as part of a team
Ability to work in a fast-paced environment
Desired Qualifications
Two years of related experience
Thorough knowledge of card processing procedures and requirements
Prior Member Service experience within KEMBA Financial Credit Union
Basic knowledge of Symitar processing system
Experience with serving the public/customer service/call center industry
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
