Program Analyst II/Unix Admin
- Military veterans preferred
2024-05-17 Sev1tech, Inc.
Other
/yr
employee
contract
College Park Maryland 20740 United States
Sev1tech, Inc.
Program Analyst II/Unix Admin
US-MD-College Park
Job ID: 2024-8134 Type: Full Time W/Benefits Ret Match # of Openings: 1 College Park, MD
Overview
The Program Analyst II/Unix Administrator position will play a pivotal role in ensuring the successful technical administration of NOAA systems within the contract. You will be responsible for providing system administration support, monitoring system performance, identifying areas for improvement, and facilitating communication between stakeholders. This position requires a keen eye for detail, strong analytical and technical skills, and the ability to work effectively in a dynamic and fast-paced environment.
Key Responsibilities:
Manage and work ticket queues in ServiceNow.
Actively monitor for unassigned tickets and take ownership to resolve.
Process requests for ticket transfer, escalation, or re-assignment.
Categorize and assign tickets to the appropriate team.
Follow up on customer tickets daily (including tickets belonging to other team members)
Troubleshoot & resolve Red Hat Linux v7 & v8 issues in person, by phone or email.