IT Support Technician
- Military veterans preferred
2024-05-17 Total Quality Logistics
Other
/yr
employee
contract
Cincinnati Ohio 45245 United States
Total Quality Logistics
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
About the role:
TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What’s in it for you:
$17.00/hour - $26.00/hour base salary and benefits package
Paid relocation to Cincinnati, OH
Advancement opportunities with customized career paths
Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
Reimbursement for continuous education and technical training
We win wherever we go – Voted a 2019-2024 Computerworld Best Places to Work in IT
What you’ll be doing:
Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues
Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
Setting up new workstations and relocating existing ones (light bending/lifting required)
Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
When on-call, responding to after-hours calls from employees regarding technical issues
Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves
What you need:
Available to work Saturday – Wednesday 8-5 pm
PC and Network knowledge/experience required
IT-related college degree or comparable professional experience required
Exceptional customer service skills and a passion for helping others
Ability to multitask in a fast-paced environment with changing priorities
Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
A+ and/or Microsoft Certification highly preferred
Where you’ll be: 4289 Ivy Pointe Blvd. Cincinnati, OH 45245
