ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.
ECHO is looking for a detailed, analytical, and customer-centric Sales Support Specialist to join our dynamic and collaborative Sales Operations Team!
This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.
ECHO's benefits include:
- 11 paid holidays
- Extremely affordable medical, dental, and vision insurance
- Paid PTO
- 5% 401K match
- Tuition Reimbursement
Duties/Responsibilities:- Support the sales team with general operations to help reach the team's objectives.
- Ensure smooth onboarding of new customers by promptly collecting required information, tracking approvals, and coordinating with cross-functional teams.
- Oversee various programs and requirements to ensure alignment with business and customer expectations.
- Act as the primary point of contact for the sales team, addressing inquiries requiring follow-up with customers or other departments.
- Resolve customer issues promptly and drive them to resolution.
- Generate customer discounts, rebates, sales expenses, open accounts receivable, and accruals for budget tracking.
- Participate in sales operations development and attend regularly scheduled meetings with various departments including Sales, Accounting, and Customer Service.
- Identify opportunities for process improvement, document processes, and collaborate across functions to implement changes as needed.
Job Experience/Skills:- Prior sales support or account management experience a plus.
- Advanced knowledge of Microsoft Excel.
- Excellent verbal and written communication skills.
- Ability to problem-solve.
- Identifies opportunities for process improvements.
- Ability to work in a fast-paced environment
Education: Bachelor's Degree is preferred or equivalent experience.
Equal Opportunity Employment: We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
E-Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
