Developer Community Manager (Remote - India)
- Military veterans preferred
2024-05-17 AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Menlo Park California 94029 United States
Bito is a startup that uses AI (ChatGPT, OpenAI, etc.) to create game-changing productivity experiences for software developers in their IDE and CLI. Already, over 100,000 developers are using Bito to increase their productivity by 31% and perform more than 1 million AI requests per week.
Our founders have previously started, built, and taken a company public (NASDAQ: PUBM), worth well over $1B. We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. This journey will be incredibly rewarding and incredibly difficult!
We are building this company with a fully remote approach, with our main teams for time zone management in the US and in India. The founders are based in Silicon Valley and India.
About you:
You are a developer that cares about community. You care about your audience and you care about how great content can make a difference. You are data informed, nimble, and a self-starter. You can be a jack-of-all-trades as needed and have an instinct for self-prioritization. Hopefully, you love software that helps people build software. At Bito, we love software that helps people build software.
Responsibilities:
Own the health and success of our community and developers
Build a developer and community success playbook
Build presence on behalf of Bito across our owned social and community channels, as well as referral channels like Reddit, Stack Overflow, and GitHub
Script, record, edit, and publish video tutorial content like YouTube how-tos
Be the first and primary point of contact for developers and customers, including support
Understand developers workflow needs and business goals, then help them understand how Bito can help them achieve their goals
Provide API, documentation, and product guidance to technical audiences such as AI Agent developers, product managers, and founders
Support our "developer-first" sales, manage successful renewals, and drive product expansions
Work closely as part of Bito's go-to-market team to drive adoption, onboarding, value realization, and retention for customers
Speak and write for a developer audience, submit talks, write blog posts, and represent Bito at hackathons and conferences
Engage with, learn from, and support Bito's growing community of developers and AI enthusiasts
Become a trusted voice and advocate in the world of AI
Requirements:
You love helping people
2+ years of customer or developer success experience at a developer toolkit SaaS company
1+ years engineering experience with multiple programming languages
Keen interest or direct experience within the AI industry
Skilled at measuring and increasing customer NPS, adoption, and retention
Intimate familiarity with developer documentation, communities, and hackathons
Familiarity with AI technology
Familiarity with running or helping to run a community online
Tools we use today include HubSpot, Apollo, Loom, WordPress, Mixpanel, Figma, and GitBook
Willingness to travel
What do we offer:
At Bito, we strive to create a supportive and rewarding work environment that enables our employees to thrive. Join a dynamic team at the forefront of generative AI technology.
Dynamic learning environment
Work from anywhere
Flexible work timings
Competitive compensation, including stock options
A chance to work in the exciting generative AI space