Field Technician - Military veterans preferred

Field Technician

US-NY-New York

Job ID: 2024-2694
Type: Regular Full-Time
# of Openings: 1
New York, NY

Overview

Staffing Pros, a division of VETS Inc., is recruiting for a full-time Field Technician in New York, NY.

If you have additional questions not answered by the information contained within this posting, please contact our team directly at StaffingPros@vets-inc.com.

Field Technicians provide customer-focused, efficient, and effective face-to-face support to clients and play a critical role in building trust and confidence. They ensure resolution of incidents and service requests are resolved which cannot be remotely. A personal vehicle is required to travel to client sites within a 100 mile radius (50% travel, 50% remote).

• Assist in resolution of onsite incidents to return service to clients as quickly as possible.
• Participate in the onsite implementation of client change requests.
• Work with the team to escalate incidents & service requests as directed.
• Maintain and update system documentation and service ticket records.
• Stay up to date on the latest technologies through ongoing education, training, self-learning, and professional certifications.
• Able to function effectively in a high paced environment.
• The ability to understand the perspective of the client in all service interactions.
• Must make effective use of time and complete tasks efficiently and on time.
• Must be able to work with a team, communicate effectively, and have a high degree of attention to detail.
• Must meet client and corporate expectations for attendance, quality, and performance.
• Must have basic experience with each of the following:

  • System hardware, software, and operating systems.

  • Cloud solutions such as Office 365 and Google Apps.

  • Networking concepts such as TCP/IP, DNS, and DHCP.

  • Switches, firewalls, and wireless network devices.

  • Active Directory and Group Policy administration.

• Experience with each of the following is a plus but not required:

  • Advanced infrastructure, virtualization, and storage.

  • Cloud-based datacenters such as Azure and AWS.

  • Server applications such as SQL Server and RDS.

  • Voice technologies and phone systems.

Required:

• High school diploma or GED.
• A minimum of 2 years of professional ITSM experience.

Preferred:

• Associates degree in computer science or related field of study.
• MSP experience.
• Certifications from leading vendors such as Apple, CompTIA, or Microsoft.

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