Position Overview

This position is responsible for – assisting with all functions of the Equipment Sales and Service department by coordinating parts and service requests within a fast-paced environment while maintaining excellent communication internally with sales and management, and externally with technicians and vendors.

Responsibilities Include:

• Responsible for prompt communication with clients, including, preparing parts and service quotations, order entry, data entry, generating purchase orders, scheduling, monitoring of open parts order reports, service billing.
• Work with the client so they understand any company requirements for them to receive superior customer service.
• Uncover up selling sales needs, including follow-up calls to customers during marketing campaigns, providing spare parts kits quotes to all equipment customers, with a focus on generating additional business to the account.
• Ship internal parts orders, maintain running inventory on mandatory items, re-ordering as required.
• Receiving parts orders, generating RMAs, and returning parts to vendors.
• Work with service technicians, vendors, and sales to ensure client’s needs are met in a timely fashion.
• Responsible for inventory control, reporting and maintaining technician car stock.
• Coordinate with technicians to ensure all components needed for installations are ordered and all necessary tools have been shipped.
• Involved in other duties and projects as assigned by management.

The ideal candidate will have:

• High School diploma or equivalent required, some college or associate degree preferred.
• 2 – 4 years’ experience in a business environment
• Strong business communication and organizational skills
• Must be customer service focused with attention to detail.
• Excellent phone skills and time management.
• Speed with purpose and problem-solving ability.
• Proficiency in Microsoft Word, Excel, Outlook.
• Salesforce experience preferred but not required.

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