Director 2, Engineering - Planning & Implementation - Military veterans preferred

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the implementation technical vision and tactical direction of CX Reliability Engineering initiatives within the Planning and Implementation department. This is includes reliability investment and metrics, Network Engineering initiatives and Technology Recovery Program support. Implements business standards, goals, strategies, and objectives (within assigned areas) that are competitive with industry standards and strives to arrive at those goals. Works on cross-functional teams that will manage the strategic process transformation effort across all business lines for the Company. Develops and leads a team of project management professionals and assures work performance is in adherence to company and industry standards. Acts as a technical resource to management across the department and lateral departments. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy.

Job Description Core Responsibilities Assists in creating quarterly and annual budget and monitors and approves all expenditures and capital projects associated with the Engineering department. Plans and facilitates activities related to the preparation of capital and operating budgets and forecasts of operations; development, testing and any specialized needs. Communicates department strategies and objectives effectively within the department and across the organization. Delegates responsibilities and oversees operations to ensure strategies and objectives are being met in an organized and timely fashion. Monitors overall work processes and standard procedures to ensure performance is to company and industry standards. Stays knowledgeable of competition and important emerging technologies and standards. Establishes and develops staff through ongoing training programs, operational procedures, communication skills, policies, technical skills etc. Sets the reporting standards and then works with the Manager of Engineering to analyze reports for such issues as schedule completions for testing, spend levels for NRE costs, yearly license costs etc. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Additional Responsibilities Contributes as a day-to-day working team member with the Reliability core team composed of TPX, CX and other Division leads Understands and interprets Division and Region-specific drivers of reliability issues and provide feedback on Division opportunities and needs to improve Reliability to program leadership Ensures Division & Regional leadership is regularly updated and given opportunity to provide feedback on Reliability initiative and component workstreams Assists with Divisional reliability-focused programs or initiatives as a Reliability SME and provide coordination of these initiatives back into HQ planning In alignment with HQ partners and Division leaders, raise visibility of program progress (highlighting wins, major upcoming milestones, progress on Reliability Top 3 Box rating and other internal reliability metrics) Works with Division and Region leaders to execute communications and learning initiatives to instill a Reliability-focused Culture and Mindset across the employee base Leverages NPS Best Practices to solicit feedback and provide input directly from customers Interacts closely with a matrixed cross-functional team (both field and corporate) to secure alignment and solution excellence. Works with our strategic implementation, communications, and field and call centers counterparts and identifies plans for change management, communication, and training needs. Reduces variation from processes so that simplification is obtained, and operational efficiencies are gained. Ensures clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details. Education Master's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

(if applicable) Comcast Change Management Certification - Comcast*, Project Management Professional Certification (PMP) - Project Management Institute (PMI), Six Sigma - Champion Leadership - 6Sigma - 6Sigma

Relative Work Experience 10 Years + Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr