Solutions Consultant -(Customer Education) - Remote
- Military veterans preferred
2024-05-19 AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Jacksonville Florida 32290 United States
Solutions Consultant - Customer Education-Remote US
We exist to transform our customers and change lives
Summary:
For more than 40 years, RF-SMART, a United States headquartered company, has delivered advanced software solutions for distributors, manufacturers, and retailers worldwide. We are currently seeking a Solution Consultant with warehouse and manufacturing experience to support our sales regions around the world. NetSuite or other ERP experience and Mobile Data Collection experience will be a big plus in this role. This person will demonstrate multiple RF-SMART products by conducting online and in person demos to existing Customers as well as work with the direct sales team to provide additional value to our customers based on their needs.
Essential Duties and Responsibilities
This candidate must have an in-depth knowledge of business operations (manufacturing, warehousing, and/or shipping) so they can adequately understand customer challenges and provide valuable recommendations on how to resolve them using RF-SMART products. The ideal candidate should be comfortable with:
Identifying operational pain points
Providing guidance on customer challenges
Performing refresher demos of RF-SMART products
Leading Tips & Tricks sessions (NetSuite and RF-SMART)
Training RF-SMART SuperUsers
Performing customer Health Checks
Hosting webinars
Identifying upsell opportunities
You will support our Strategic Account Executives in their pursuit to retain customers and increase their utilization of RF-SMART. In addition, you will also participate in marketing activities such as webinars, creating product videos, conference staffing, and presenting at events.
Education and Experience:
5+ years of NetSuite and WMS experience
Moderate technical knowledge on databases/sources, Networks, and Printers
Experience in warehousing and manufacturing
Shipping knowledge (parcel, LTL, FTL) is a plus
Working knowledge of Oracle NetSuite
Must be a multitasker with excellent communication skills who is energized by working in a complex, dynamic, and fast-paced sales environment where your calendar can change daily
Experienced working with sales team/executives. They will be your customers.
One of our Values is "We are Crazy for our Customers". It is a must in this role. Would you or your co-workers describe you as such?
Must be able to work independently as you will most likely be working remotely from your home office.
Travel on average is 25% with periodic spikes. Need to live within 1 hour of major airport. Ability to travel with short notice.
General Information:
The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.