IT Support Specialist Contractor
US-CA-Redwood City
Job ID: 2024-4491
Type: Regular Full-Time
Category: Information Technology
HQ
Overview
The IT Support Specialist (Contract to Perm) – will report directly to the IT Manager. The primary function of the role is the global support of Nevro IT infrastructure (Desktops, Laptops, Phones, Services, Hosted Services, and Mobile Devices).
- Responds to questions/requests with clarity and courtesy from the Jira helpdesk
- Onboarding new hire process for all employees
- Provide support via phone, web, remote desktop (LogMeIn), and email to assure continuity of core business
- Setup and configure new laptops
- Troubleshoot daily issues with end user’s laptops, monitor and printers and escalate to tier 2 if needed
- Effectively interfaces with staff
- Support meeting and conference calls with Zoom and MS Teams
- Prioritizing daily task within Jira HD
- Support end user in different region as well as AUS, EMAE and Costa Rica
- Other duties as assigned
- Will require to be in the office 5 days a week
Responsibilities- 3+ Years of experience in Corporate IT support and administration
Qualifications- Excellent communication and customer service skills
- Customer service detail orientated
- Willing to consult with clients and provide simple and timely solutions
- Strong written skills and detailed orientated
- Prioritize day to day activities
- Knowledgeable in Zoom conference and webinars and MS Teams is a plus
- Ability to work across various time zones in multi-cultural environments
- Excellent problem-solving skills
- Strong technical documentation skills
- Self-Starter – Employee is expected to manage their own time and work a full professional day
- Windows Desktop Support (Windows 10)
- Knowledge and experience in SCCM and Intune
- Proficient with MS Office 365 products
- Apple Mac Support and products (JAMF) is a plus
- Mobile Device Support (iPhone, iPad, Android)
- Imaging Tools such as MDT
- Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.
- Excellent facilitation and organizational skills.
- Strong critical / analytical thinking and problem-solving skills.
- High energy level, adaptive and a strong team player with a good work ethic.
Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws.
PI241063209
