Program Coordinator - Military veterans preferred

2024-05-20
AppCast (https://www.appcast.io)
Other

/yr

  full-time   employee


Seattle
Washington
98127
United States

Job Description

This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.

Provide members with a personalized creative experience

Work intimately with members and coordinate the entire lifecycle of their projects

Provide stellar customer satisfaction Primary Objectives

at all times

Partnering with Publishing teams to ensure that members enrolled in proper service package the

Working internally with other departments to ensure that a quality product is delivered in a timely manner

Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur

Meeting all performance and quality metrics

Initiating process improvement projects within the department and driving them through to completion

Top 3 must have hard skills:

1 Data Analytics

2 SQL

3 Business Communications