2024-05-20
AppCast (https://www.appcast.io)
Other
/yr
full-time
employee
Seattle
Washington
98127
United States
Job Description
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Provide members with a personalized creative experience
Work intimately with members and coordinate the entire lifecycle of their projects
Provide stellar customer satisfaction Primary Objectives
at all times
Partnering with Publishing teams to ensure that members enrolled in proper service package the
Working internally with other departments to ensure that a quality product is delivered in a timely manner
Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
Meeting all performance and quality metrics
Initiating process improvement projects within the department and driving them through to completion
Top 3 must have hard skills:
1 Data Analytics
2 SQL
3 Business Communications
