Clinical Delivery Manager - Military veterans preferred

**Clinical Delivery Manager**

at Twin Health Mountain View, CA or Remote **Twin Health**

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin , a dynamic representation of each individuals unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Early trials demonstrate that over 90% of patients achieve type 2 diabetes reversal and 93% eliminate all diabetes medication including insulin.

**Working here**

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do whats needed to create value for our customers and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. In October 2021, Twin Health announced its Series C funding round of $155M, led by ICONIQ Growth, enabling us to scale services in the U.S. and globally, helping to solve the global chronic metabolic disease health crisis. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

**Opportunity**

Reporting directly to the Director of Clinical Delivery, the Clinical Delivery Manager will join the organization at a pivotal time in its growth track. As a key member of the clinical operations team, the Clinical Delivery manager will be tasked with partner implementation, partner day-to-day operational execution, and partner member service delivery for the US.

**Key Metrics**

- Clinical Outcomes

- Partner Outcomes

- Milestone Achievement

- Partner Satisfaction

- Member Satisfaction

**Responsibilities**

The Clinical Delivery manager, working closely with the Director of Clinical Delivery, will support key clinical delivery work streams from partner pre-implementation, implementation, launch-related activities throughout ongoing member and clinical delivery needs. This role is seen as the single point of day to day clinical operational contact working cross-functionally within Twin:

* Work in partnership with the Chief Medical Officer and the CMOs direct operational team leads or designees, including but not limited to VP, Clinical and Coaching Operations, VP, Clinical Quality and Innovation, and VP, Member Operations partnership to support the following:

+ Member support & end-to-end journey workflow needs

+ Clinical eligibility criteria and adjustments along partner lifecycle

+ Clinical Performance Management & Outcomes Review (Pod level Clinical Rounds and troubleshooting gaps in member clinical outcomes)

+ Care Coordination & Provider engagement and partnerships with PCP groups

+ Clinical Product needs

+ Clinical Quality and Reporting (Working to support clinical quality metrics as required by partner, including PCP, care coordination, and related reporting needs)

+ Clinical Marketing and Communications needs

* Work closely with Partner Success team to communicate risks and challenges ensuring preparedness for QBRs and for discussions to expand accounts

Implementation: Clinical Delivery Work Stream Day to Day Role and Responsibilities:

* Support, in partnership with Director of Clinical Delivery and Business Operations and Partner Success pre-implementation planning and implementation work for each partner contract

* Monitor all contractual measures and agreements prior to signature for sign off from clinical operations

* Train the dedicated support team staffed for each partner, aligned with pod structure on culture and clinical operational expectations and variances

* Understand the product expectations outlined for each partner and executed prior to launch (if applicable)

* Ensure Member Ops is staffed for member engagement and onboarding

* Understand nuances of member journey end to end, including role of MEAs, RNs, Coaches, and providers for each partnership in order to ensure a maximized member experience and partner satisfaction

Post-Launch: Clinical Delivery Day to Day Role and Responsibilities:

* Operationalizing the strategic direction for partner accounts across both SIE and HP/HS partner types to support member enrollment, member enablement and member retention efforts

* Serves as the key point of contact for the Clinical Operations team on end to end member journey oversight: Member assignments; member eligibility: clinical screening & member referrals

* Supports partner requests for Twin Healths technology, product, and clinical service offerings

* Collaborates with work streams (Business Operations & Marketing) & clinical team on issues impacting the member journey experience across all partnerships.

* Reviewing milestones by partner weekly and signing off on billing metrics

* Understanding of clinical metrics and outcomes relevant to each partner and to drive organizational success

**Qualifications**

* 5+ years experience successfully project managing and implementing experience (processes, people, technology) across a variety of partner types (Health Plans, Payers, Self-Insured Employers - all 3 a plus) with clinical operations as a core competency - eg. has worked across clinical teams of operators (RNs, coaches, providers) or in an integrated delivery system setting

* Ability to communicate and work across client organizations, engaging on a range of tactical and strategic issues, with senior executives as well as execution teams

* Exceptionally strong project management skills, with demonstrated organizational skills, high attention to detail and ability to balance between thoughtful planning and timely execution

* Ability to manage conflicting priorities and thrive in a fast-paced environment working under time constraints

* Proficiency with Google applications and with PM tools, such as Smartsheet, Monday.com, and MS Project

* Comfortable working with a rapidly expanding organization in a fast-paced, high-growth environment

* Applies the customer voice to all aspects of clinical transformation and innovation

* Can engage providers at all levels (CMOs, MDs, Medical Directors, Advanced Practitioners, care managers) and instill trust and inspire for transformation

**Benefits**

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

* A competitive compensation package in line with leading technology companies

* A remote and accomplished global team

* Opportunity for equity participation

* Unlimited vacation with manager approval

* 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents

* 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options

* 401k retirement savings plan

* Free membership with One Medical, Carrot Fertility, Aaptiv, Headspace and other perks in line with our focus on employee wellbeing

**Voluntary Self-Identification**

For government reporting purpo