Senior Business Analyst, PMO - Military veterans preferred

Malvern, PA | West Reading, PA
Full time
REQ-2024-399

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Responsibilities:

Business Analysis and Documentation:

• Collaborate with project teams to gather and document requirements.
• Produce business analysis artifacts as needed for each project.

Stakeholder Engagement:

• Work closely with business leaders, project managers, and IT teams.
• Gather requirements, create use cases, and define project scope.
• Develop business process flow diagrams and execute test scripts.

Communication and Analytical Skills:

• Articulate complex concepts to diverse audiences.
• Translate data into actionable insights.
  

What do you need?

• 10+ years of Business Analysis Experience.
• Proficient in eliciting, documenting, and confirming requirements.
• Skilled in creating use cases, user stories, and process flow diagrams.
• Able to research and present successful solutions.
• Strong critical thinking skills.
• Strong Communication and Interpersonal Skills.
• Excellent verbal and written communication.
• High emotional intelligence (EQ).
• Ability to communicate effectively across all organizational levels.
• BA degree in Business, Finance, or Computer Science (or equivalent experience).
• Business Analysis Certification (e.g., IIBA/CBAP, PMI/PBA).
• Familiarity with tools like MS Visio, Agile (SCRUM), and issue tracking systems.
• Experience in the banking or financial industry (4+ years).
• Master’s degree (preferred).

Technology Skills:

• Planview
• MS Office and SharePoint
• Visio

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

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