Process Improvement Leader



  Full Time   Employee   Contractor

United States

Process Improvement Leader

Position Description
Under the supervision of the Contract Quality Manager, leads a team of Quality Analysts (or Process Improvement Specialists) in facilitating process improvement events in client support sections as required. Works with CGI and client leadership to identify, recommend, and prioritize process improvement opportunities. Plans, directs, and coordinates the assignment and execution of process improvement events. Develops training plans for educating CGI members on process improvement tools and approaches. Plans and follows established procedures and methods to meet changing processing requirements. Your future duties and responsibilities
?Plan and assist in implementation of identified projects.
?Analyze areas of concern to identify process improvement.
?Ensure contract quality and timeliness standards are met through process improvement projects.
?Use analytical and business process management to develop full scale project plans to improve.
?Collect, evaluate, and data to report on progress of projects.
?Perform project evaluations and assessments for results.
?Provide contract support to through process improvement
Required qualifications to be successful in this role
?Bachelors Degree from an accredited university or college in a related field such as Business Administration or Liberal Arts. (Preferred ? Work Experience in lieu of accepted)
?Basic personal computer skills.
?Minimum of two years of progressive experience in an office environment.
?Demonstrated ability to prioritize and organize simultaneous workflow duties.
?Minimum of 2 years of experience in Government management (preferred).
?Document examination experience.
?Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

  • Process Management

To apply for this job, contact:
Human Resources

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