Field Service Representative

9/22/16
Econolite Group, Inc. (http://www.econolitegroup.com/index.php/careers/)
Customer Service

/hr

  Full Time   Employee


Portland
Oregon
United States

PURPOSE
The Field Service Representative (FSR) is deeply involved with the Sales and business development process. Assists Account Manager in cultivating new customers and maintaining existing customer base. Provides customer support for the Econolite product line to local and regional government agencies and contractors. Complete knowledge of Econolite product hardware and software applications is required. Systems installation and setup with agencies with some training may be required. Systems installations are typically performed by Econolite’s Systems Integration team. FSR’s work with the Systems Integration team to assure proper start-up of the client’s Central system. In some instances the FSR’s may be asked to perform training.

DUTIES:
•Build positive relationships with customers, comprehend customer requirements, and make appropriate recommendations.
•Perform product presentations with the intention of increasing Sales in a given territory.
•Work closely with the Account Managers to ensure fluidity during the Sales process.
•Work with customers to promote products and/or services, with the intention of persuading potential and current customers to renew or purchase products and/or services.
•Provide customer support during field visits. As well as, provide technical support via phone and email.
•Provide consultation and training to Agency Traffic Technicians, Agency Traffic Engineers, Agency Signal Supervisors, Consultants, Contractors and Distributors.
•Perform Project Management roles during product deployments.
•Effectively communicate between Econolite Group Company Support Channels and Distribution Network (i.e. AEGIS, Econolite Control Products, Econolite Distributors, etc.).
•Demonstrate proficiency in Econolite traffic equipment installations and troubleshooting, including (but not limited to) traffic cabinets, traffic controllers, and detection products.
•Read and comprehend technical manuals/documents.
•Exhibit a knowledge of theory, principles, practices, materials and equipment of traffic signal operations, telecommunications and other aspects Intelligent Transportation Systems.
•Diagnose errors or technical problems and determine proper solutions. If a solution cannot be found during the field visit, gather appropriate data and elevate to the next level of the Customer Support Team.
•Be able to review plans and specifications; demonstrate the ability to determine the traffic signal equipment that is required to fulfill the needs of projects.
•Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

To perform this job, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

•Ability to understand and carry out detailed, clearly written or oral instructions
•Serves as a proactive customer service & quality ambassador of The Econolite Group, Inc. by representing the organization in a positive, professional manner to support The Brand Promise
•Document daily activities in Microsoft Dynamics CRM (C4)
•Performs other duties as required and assigned

QUALIFICATIONS:
•Excellent customer relations and communication skills
•Computer literacy in the following software: MS Office Suite, Windows Operating Systems, MS Dynamics CRM (C4)
•Applicable Utilities for troubleshooting (i.e. Packet Sniffers, Terminal Emulators, etc.)
•Must know sound practices for networking on large and small scale traffic control systems
•Knowledge of all traffic industry terminology
•Self-starter
•Excellent time management skills
•Able to pass IMSA Traffic Signal Field Technician certification (IMSA Level 2) within six months of hire
•Minimum two year degree in electronics or comparable work experience; four-year degree preferable
•Ability to read, analyze, and interpret electronic schematics, professional journals, technical procedures, and governmental regulations
•Ability to write reports, business correspondence, and procedure manuals
•Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
•Valid Driver’s license and clean driving record

PHYSICAL REQUIREMENTS:
•Must be able to stand, walk, squat, and bend at the waist for extended periods of time
•Safety sensitive position—will be required to work at busy traffic intersections
•Must be able to use sound judgment, reasoning, and logic to execute tasks
•Ability to lift and carry up to 40 pounds
•Required to drive up to five hours a day
•May work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.

BUSINESS TRAVEL:
•Some travel required




DISCLAIMER
The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.
We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
An Equal Opportunity Employer - Non-Smoking Facility


By submitting an application for employment, I the applicant, certify that all of the above information (including resume and other attachments) is true and correct to the best of my knowledge. I authorize Econolite Group, Inc. to request information from my previous employers and school officials and I release all concerned from any liability for furnishing such information. In the event of employment, I understand that willful omission, falsification or misrepresentation may constitute grounds for termination. It should be remembered, that employment is the mutual consent of Econolite Group, Inc. and the employee. Consequently, either the employee or the Econolite Group, Inc. can terminate the relationship “at will.”
In consideration of my employment, I agree to conform to all of the policies, rules and standards of the Company. I understand and agree to submit to a drug-screening and background check as part of a conditional offer of employment, and any other lawful pre-employment screening tests. I also understand that an offer of employment by the Company is conditional upon successfully passing a company-provided medical examination/drug screen and background screen. I understand that my refusal to take the medical examination/drug screen will cause the contingent offer of employment to be withdrawn and/or terminated if employed.

To apply for this job, contact:
Lucy Salazar

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