Full Time Employee
JSC - HD Technical Support III (Job Number:420292)
Duties and Responsibilities:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; Or, High School and eight (8) years related experience with relavent certification.
Must be familiar with using deployment and inventory tools such as the Microsoft Management Console, Dameware, and the Microsoft Systems Center Configuration Manager (MSCCM)
Must be designated IA Technology (IAT) Level I personnel.
Must have MS Certified Desktop Support Technician (MCDST) certification at time of award (preferred) or within 6 months of award.
Must currently possess or be able to obtain a Top Secret security clearance
SAIC Overview:SAIC is a leading provider of technical, engineering and enterprise information technology services to the U.S. government. Our 13,000 employees deliver systems engineering and information technology offerings for large, complex government programs, as well as a broad range of higher-end, differentiated technology services. The company is headquartered in McLean, Va. For more information, visit www.saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Jul 5, 2016, 4:22:58 PM
Primary Location: United States-MD-FORT MEADE
Clearance Level Must Currently Possess: Top Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Teleworking: No
Shift: Day Job
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