Full Time Employee Contractor
Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer oriented Sensor Operations Specialist to join our team in the Reston, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.
Responsibilities include, but are not limited to:
•Provide initial configuration and troubleshooting for McAfee, ServiceNow, and Tripwire IP360 products supporting network monitoring, device detection, endpoint software inventory, configuration compliance assessments, and vulnerability detection.
•Operate and provide Tier 2 and Tier 3 support for McAfee ePO, Policy Auditor, Application Control, Tripwire IP360, and ServiceNow.
•Ensure active monitoring of network and endpoint inventory.
•Support data collection from McAfee epo and IP360 into a ServiceNow repository. Reconcile information aggregated within ServiceNow with native databases of McAfee ePO and IP360.
•Conduct appropriate analysis and ensure calls that are unable to be resolved are appropriately forwarded to next level support services, both internal engineering and product vendors.Support the following:
•Provide initial problem resolution where possible
•Generate, monitor, and track incidents through resolution
•Provide software support
•Maintain frequently asked questions and their resolutions
•Obtain customer feedback and conduct surveys
•Contribute technical input to CDM CMaaS User and Operator Training
•Minimum 4 years of information technology experience
•Familiarity with basic IPv4 local area networking concepts like subnets, masking, switches, routers, gateways.
•Familiarity with the NIST 800 publications governing the FISMA Act
•Experience with dashboard or Security Information Event Management (SIEM) systems, including ingest of third-party data for rendering within the dashboard or SIEM.
•Ability to manipulate data in order to conduct sound and accurate analysis regarding output
•Ability to learn and assist in managing government agency-specific Compliance dashboards and applications
•Must be proficient in developing and presenting, both verbally and in writing, highly technical information and presentations to non-technical audiences at all levels of the organization. Audiences for this information include, but are not limited to, senior executives at government agencies
•Familiarity with ITIL Service Desk principals or experience as a Tier 2 or Tier 3 support technician.
•Certification: McAfee certification –OR- Tripwire IP360 training – OR – two years product experience in an administrative capacity.
•McAfee Certified Product Specialist Certifications (Configuration & Management) - http://www.mcafee.com/us/services/security-certification-program/index.aspx
•* Host Intrusion Prevention System Configuration
•* Host Intrusion Prevention System Management
•* Application Control
•* Policy Auditor
•In addition to McAfee or Tripwire expertise, experience with any combination of following technologies is preferred:
•Security Content Automation Protocol (SCAP)
•Asset Summary Reporting Format (ASR)
Strong verbal and written communication skills are highly preferred. It is highly desired that candidates possess strong interpersonal skills. Candidates must be fluent in the English language.
Candidates may be asked to provide a writing sample
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Must pass background investigation and be clearable to DHS EOD.
To apply for this job, contact: