Full Time Employee
PC Maintenance Tech (Job Number:420802)
Duties and Responsibilities:
A PC Maintenance Technician is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances. A PC Maintenance Technician must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Must demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.
Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person.
Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment’s notice, sometimes in very stressful situations
Serve as a liaison with organization leadership for technology- related issues, guidance and questions
Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation
Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing.
Must correspond professionally and promptly with co-workers and supervisors, in person, verbally and in writing
Must be able to interface with individuals and military/civilian professionals at all levels of the organization
Must have good organizational skills and be able to work independently
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others
A PC Maintenance Technician’s main technology emphasis should be to:
Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
Install and maintain peripheral equipment such as printers, modems, scanners, etc.
Install, configure and maintain network applications and application distribution systems
Ensure system security in compliance with customer policy including virus protection
Implement and maintain network standards and guidelines
Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
Maintain skill set required to do job
Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization.
Perform other hardware and software tasks as assigned
Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and DIACAP process.
Update systems with IAVA updates and anti-virus updates
Activities will be directed, monitored, outlined and supervised by a Project Lead. Works independently on recurring projects and assigned tasks. Serves as liaison with PEO and PMO leadership. Serve as liaison/coordinator for organization moves/relocations, equipment refreshes, and organization projects. Assist team members with solving high-level technical issues, providing guidance and assistance as needed. A PC Maintenance Technician is responsible for training junior technicians in troubleshooting/repair/maintenance of PC hardware, troubleshooting/installing software on PCs, and use and maintenance of PC operating systems. A PC Maintenance Technician serves as a leader, providing guidance and coaching/training resources to improve customer support techniques. Often they will research, administer and support new technologies in the IT arena per customer requirements.
A PC Maintenance Technician will have strong working knowledge of desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems and hardware. A PC Maintenance Technician plans and implements projects such as migrations, upgrades, and implementation of new technologies. A PC Maintenance Technician should be able to resolve the most complicated technical issues, rarely needing advice and/or expertise from a higher- level technician.
EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relavent certification. Two (2) additional years can be used in lieu of the AA Degree.
CompTIA Security+ certification earned before 2011 with enrollment in their Continuing Education program OR a CompTIA Security+ certification earned on or after 1 January 2011 with automatic enrollment in their Continuing Education program AND at least one additional related computing environment (desktop OS) certification. Examples: MCITP (Enterprise Desktop Support Technician), A+, MCDST, MCP or HDI Desktop Support Technician
Familiarity and expertise in various operating systems (Windows 7, Vista, etc.)
Familiarity and expertise in mobile devices (blackberries, Apple IOS, Android, etc.)
Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites.
Must currently possess or be able to obtain a Secret security clearance
Criticality of Attendance:
Consistent attendance is critical. A typical work week runs from Monday-Friday and daily work hours range from 6:30 AM – 5:00 PM. This will occasionally vary due to 24/7 coverage for emergencies (rare but possible) and infrequent Overtime requirements. Being prompt is extremely important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service.
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.
EOE AA M/F/Vet/Disability
Job Posting: Sep 21, 2016, 1:38:35 PM
Primary Location: United States-AL-HUNTSVILLE
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Shift: Day Job
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