User Management



  Full Time   Employee   Contractor

United States

User Management

Position Description
Due to the nature of the contract, U.S. citizenship is required. A DoD Secret clearance or higher may be required.

Functional Responsibility: User Management Analysts are the front line to customer experience ensuring the user has access to the needed systems. User Management Analysts diagnose computer hardware, network systems and computer software programs accurately and quickly. User Management Analysts must use good judgment to determine if they can assist the customer immediately or need to escalate the issue to an appropriate colleague. User Management Analysts walk customers through problems, train them to install software packages, and respond to questions about network systems. They also handle printing queries, hardware questions and report bugs users find in software programs

Minimum/General Experience: Three (3) years of technical or business experience with understanding of technical aspects in software development, database system development, software programming and applications management across multiple software platforms. Demonstrates ability to work independently based on the strategic plan, or under general direction User Management Analysts must have excellent interpersonal and technical skills. They must troubleshoot problems accurately, have grace under pressure and possess a patient attitude to deal with a variety of situations and personalities.

Minimum Education: Bachelor?s degree or related experience. Your future duties and responsibilities
Required qualifications to be successful in this role
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

  • User Interface Analysis / CU

To apply for this job, contact:
Human Resources

Save This Job

Email This Job to a Friend