Change Manager

National Grid (https:\\


  Full Time   Employee

United States

About the Position:
Change Management is responsible for protecting and maintaining the stability of the National Grid network and its infrastructure.

The Change Manager will focus on the governance, ownership and accountability for all IT changes requested across National Grid and its dedicated supplier partners. Ensuring the change management process is correctly followed with focus on risk assessment and minimizing any detrimental impact in the provision of changes across the National Grid network & infrastructure.

In addition there will be an increased focus on ensuring a consistent approach is taken to Change Management to minimize Urgent and Emergency Change.
Position Responsibilities (including but not limited to):
Reports directly to the Lead Global Change Manager.
Acts as the main point of contact for all change related queries & requests from an executive level.
Governs the change management process from a US perspective. Whilst working in alignment with UK based counterparts.
Is a subject matter expert and resource to a team of US based change analysts
Works in conjunction with the heads of Incident & Problem Management ensuring the process is adhered to across all streams of service management. But also show an understanding of how change can influence these additional processes.
Identify and initiate continuous process improvements ensuring that standards are maintained as the process matures.
Ensure the process is understood across all levels of the company and be prepared to present the process to a wider audience as and when required.
Liaise with National grid Project managers and Service Owners to identify the full business impact of all changes to ensure the changes are correctly prioritized and addressed.
Understand the needs and business drivers for a complex and thriving FTSE 100 company.
Manages the Change Advisory Boards (CAB) and Technical Advisory Boards (TAB) meetings to ensure appropriate attendance from IS Ecosystem suppliers and IS Project / Technical resources with the appropriate level of authority.
Manages the change Post-Implementation Review Meeting.
Manages the data to enable the production of succinct business–led change reports and be able to articulate reports at an executive level.
Changes will be implemented on a 24x7 basis and you may be required to support implementation teams from time to time during an implementation.
You may be required to cover for each other to cover vacation, sickness and other absences.
The Change Management team operates Monday to Friday during working hours and may also be asked to provide adequate coverage outside of the working day as required by the change.

Knowledge & Experience Required:

Have a university or college degree in a relevant discipline, or an equivalent combination of education, training, and experience. A BS/BA degree or higher in a technical discipline in the US, or the UK equivalent.
Have at least 8 years of experience in a senior role in the service integration or the service delivery of complex technical environments involving primarily outsourced service providers.
Have at least 5 years relevant experience providing operational change management in a service delivery environment.
Have at least 5 years working in a role that has required strong assessment and negotiation skills and attention to detail.
Have the ability to understand the needs of a complex business and what drives its success from both a commercial & technical level.
Must possess the ability to communicate both written and oral to the executive leadership team.
Must be able to work collaboratively with colleagues and suppliers in other time zones.
Must be able to show evidence of a process-orientated approach and strong customer service skills.
Must be able to achieve objectives by influencing others.
Possess relevant industry and professional certifications (e.g. ITIL v3, PRINCE, PMP etc.)
Must have either change management, change control, change analyst, change agent, or change coordination experience for consideration.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer, committed to providing equal opportunity to employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, alienage or citizenship status, gender, sexual orientation, gender identity or expression, age, physical and mental disability, marital status, veteran status, predisposing genetic characteristics, or any other factor protected from discrimination under municipal, state, or federal law. We encourage all interested, qualified persons to join the National Grid team.
:IS Service Delivery
Primary Location
:IS Service Delivery
Job Posting
:Nov 10, 2016, 11:08:10 AM
Unposting Date
:Jan 9, 2017, 11:59:00 PM

To apply for this job, contact:
Kathy Gangarossa

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