Senior IT Systems Solution Architect ( Remedy / ADDM Systems? Architect ) Job



  Full Time   Employee

Fort Knox
United States

Senior IT Systems Solution Architect ( Remedy / ADDM Systems? Architect ) (Job Number:421122)


Participate in the engineering, design, creation and maintenance of the HRC Incident Management System, Remedy. Position is responsible for the configuration, maintenance, troubleshooting and report development to ensure accurate and appropriate use of the system and data. Ensures long-term requirements of systems operations and administration are included in the overall planning for the organization. This position supports the implementation of system enhancements that improve the reliability and performance of the system. Additionally, the individual will work directly with system users to resolve data conflicts and inappropriate data usage.


- Plan, design, configure and troubleshoot Remedy and ADDM applications

- Monitor system performance to ensure growth of the system is capable in the existing environment

- Write queries and reports for executives and daily management

- Perform consistency checks, archiving, develop/maintain indexing and retrieval functionality; resolve replication issues and manage database sizing/space management functions

- Monitor software to verify support of any applicable service levels

- Coordinate software upgrades with toolsets and network operating systems to verify appropriate compatibility, integration, and cross-functional usage

- Install upgrades and patches; manage user accounts

- Perform data conversions, import data from other sources, index rebuilds, and other functions related to system/database administration

- Diagnose performance issues and performance tuning

- Document systems in accordance with established Army HRC practices

Minimum Qualifications:

- Three years of advanced technical experience in an Enterprise environment.

- Subject matter expert (SME) with complete understanding and working knowledge of the following BMC products: Remedy Service Management suite (IT service management), CMDB, Automated Discovery & Dependency Mapping and Atrium integrator

- Minimum of five (5) years of working experience with BMC?s ITSM suite, CMDB and ADDM

- Have experience with managing, building and implementing at least three (3) CMDB projects with other organizations

- Understanding of business processes as it relates to Configuration & Asset Management and the CMDB

- Completed Bachelor degree in Computer Science or related field. Four years of additional general experience may be substituted for a Bachelor's Degree

- Experience and knowledge in the BMC Atrium Configuration Management Database Common Data Model (CDM)

- Possess a SECRET clearance or have the ability to get one. Must have at least an interim SECRET to begin work on the contract

- Must be able to obtain the Security+ certification and provide proof that the candidate is enrolled into the CompTIA?s Continuing Education program before start

- Must sign privileged level access agreement

- Extensive experience with designing and modifying Remedy forms and workflows

- Knowledge of Remedy incidences, change, knowledge and asset management modules

- Experience with BMC Remedy AR System development preferred

- BMC Atrium Discovery and Dependency Mapping administrator certification preferred

- BMC Atrium CMDB administrator certifications preferred

- Understand of Remedy system architecture including application and Mod Tier server management


- Team player, strong written and verbal communications skills

- Ability to troubleshoot problems, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined and ability to multi-task

- Ability to train other team members on the applications, proper procedures, problem isolation

- Ability to develop instructions in a logical, detailed flow

- People skills, team player, strong written and verbal communications skills, ability to troubleshoot problems, work as both a team and/or as a self-directed individual, client-facing experience, self-disciplined with ability to multi-task

- Ability to adhere to and meet deadlines

- Understanding of project management methodologies and ability to interface with multiple levels of an organization

SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC provides systems engineering and integration offerings for large, complex projects. Headquartered in McLean, Virginia, SAIC has approximately 15,000 employees and annual revenues of about $4.3 billion.

EOE AA M/F/Vet/Disability

Job Posting: Aug 9, 2016, 9:33:17 AM
Primary Location: United States-KY-FORT KNOX
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No
Travel: None
Shift: Day Job
Schedule: Full-time

To apply for this job, contact:
Jane Ormerod

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