SASMO Support Analyst



  Full Time   Employee   Contractor

Fort McCoy
United States

SASMO Support Analyst

Position Description
CGI Federal has been delivering mission-essential results to the DOD since 1976. We are currently seeking a SASMO to support Army Logistics Information Systems. Your future duties and responsibilities
The SASMO will provide tier 1 helpdesk for all issues related to US Army Logistics Information Systems. Provide both functional and technical support to customers both locally and dispersed throughout the geographic area. Primary support will be over the phone or using remote desktop support; however, traveling to customer sites is required as needed.

Principle Duties:

Provide functional and technical assistance for all Logistics Information Systems to include PBUSE, ULLS-AE, TC AIMS, SAMS-1E, SAMS-2E, GCSS-A, CASI-VSAT. Provide troubleshooting using various techniques to include over-the-phone, Remote Access, and on-site visits as required. Set-up, configure, and install software updates and approved images. Complete quality checks and functionality tests. Process requests for issue of new systems upon unit level data migration. Provide units disposition for displaced legacy systems. Apply updates and security patches to fielded systems as required. Utilize the LOGSA, LIW, PBUSE and USAFMSA website to validate data. Assist in the fielding of new systems and equipment. Provide system workarounds when required. Maintain equipment databases.
Required qualifications to be successful in this role
Required Skills:

3 years overall relevant experience with a minimum of 2 years in computer hardware/software troubleshooting and a minimum of 2 year's experience in Logistics STAMIS operations. Strong Written and Verbal Communication Skills. Active Secret or Interim Secret Clearance to start.

Additional Requirements:
Requires DoD IA Technical Level I certification to include CompTIA Network+ or CompTIA Security+ (must be currently CE enrolled)

Desired Skills:

Desired experience with SAMS-E, ULLS-AE, PBUSE, TC-AIMS, GCSS-A, SAMS-FM, LogDAT and CASI-VSAT.
A Computing Environment Certification (i.e. MCTS Windows 7 Configuration) is preferred.
Knowledge of information security and distributed network systems using the ArNET.
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

To apply for this job, contact:
Human Resources

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