Manager, Customer Research

Sears Holdings Corporation (
Computers/Information Technology


  Full Time   Employee

United States

The Mgr, Custom Research MF&I is responsible for supporting the custom research needs of the Member Feedback and Insight division related to improving the experiences within various channels. This position leverages a variety of primary and secondary methods and tools including panels, surveys, in-depth interviews, focus groups, verbatim analysis, mystery shops, etc. This position manages the need to triangulate customer / member originated data with internal behavioral data sets. This position supports the ongoing NPS studies run throughout the company related to questionnaire design and analysis to influence and shape the needed custom research.

To apply for this job, contact:
Scott Stratton

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