Analyst, Routing Capacity

Sears Holdings Corporation (
Computers/Information Technology


  Full Time   Employee

United States

The Analyst, Routing Capacity is responsible for the design and implementation of the routing solution for a technical workforce. This position builds and maintains local knowledge areas, routing system parameter settings, technical profiles and shift patterns for a collection of technical work groups. This position minimizes inefficiencies in either under-utilized resources or un-fulfilled customer demand and drives highly productive and customer responsive routing solutions. This position uses a suite of analysis tools to analyze territory and workforce configurations and design solutions to provide a satisfactory level of service to our customers. This position owns the route design solution and make adjustments to ensure the optimal long-term workforce configuration. This position is accountable for all routing system parameters for their technical work groups

To apply for this job, contact:
Scott Stratton

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