Help Desk Administrator Specialist (TS required)



  Full Time   Employee   Contractor

United States

Help Desk Administrator Specialist (TS required)

Position Description
CGI Federal is seeking a Management Analyst III to support the FBI Engineering Research Facility.

Management Analyst III (RSDU) Your future duties and responsibilities
? Incumbent serves as the Primary Help Desk Administrator, managing LMR-NET user accounts in Active Directory and KMF server accounts on the LMR-NET KMF east and west servers
? Incumbent reviews and processes new user access requests for the Radio Systems Development Unit (RSDU) database including evaluation of access requirements and corresponding with all FBI field office Telecommunication Managers and DOJ component representatives
? Incumbent serves as the Primary Project Change Request (PCR) administrator for the FBI?s RSDU and Radio Coordination Unit (RCU), and other DOJ components (ATF, DEA, and USMS); this includes evaluating all requests for technical accuracy and completeness, revising the requests to incorporate the latest data, and tracking all PCRs that are submitted by the FBI field offices and all DOJ component locations from inception to completion
? Incumbent provides technical evaluation and review of all RSDU Network Administrative Group?s procedures prior to equipment deployment to the FBI field offices and DOJ component locations
? Incumbent provides technical evaluation and review of RSDU standardized forms and documents
? Incumbent compiles task reports for FBI upper management on a daily/weekly basis
? Incumbent coordinates all incoming visitor requests for Other Government Agencies (OGA) and Vendors ensuring all needed security clearances are passed and current; interfaces with facility security office to ensure VNF?s are processed in time for scheduled meetings
? Incumbent serves as a liaison with other department level executives, OGA?s, private sector, and local government officials in all dealings with the FBI?s Shared Land Mobile Radio Network (SLMR network)
? Incumbent is responsible for the accurate completion of logistics and equipment transfers to all DOJ component locations and FBI offices
? Incumbent serves as an interagency coordination and consolidation point for multiple issues, including but not limited to:
1. SLMR trouble ticketing system
2. Logistic questions
3. Contact information
4. Database requests and problems
5. Telephone and data circuit issues on a nationwide basis
? Incumbent administers the Configuration Management (CM) Plan:
1. Supports the CM Manager with CM related tasks
2. Generates and distributes agenda
3. Identifies, documents, and tracks all action items to completion and provides status
4. Attends meetings
? Incumbent serves as primary manager for the technical control center:
1. Drafts and sends all official correspondence to FBI and other DOJ components
2. Responds to incoming emails and notifies proper personnel
3. Manages distribution lists
4. Maintains group calendar
5. Schedules meetings
Required qualifications to be successful in this role
High School diploma equivalent experience and a minimum of 2-6 years directly related work experience required.
? Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
? Must possess an active TOP SECRET security clearance; US Citizenship is required, due to the nature of the contract.
? Required skills include the ability to carry out approved error recovery procedures; excellent written and interpersonal communications skills; and the ability to work independently
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

To apply for this job, contact:
Human Resources

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