Passport Support Associate Supervisor - Charleston Passport Center



  Full Time   Employee   Contractor

South Carolina
United States

Passport Support Associate Supervisor - Charleston Passport Center

Position Description
Reports to Processing Section Manager. Plans, directs, and coordinates the daily activities of the mailroom, cashiering, book print, and quality control. Responsible for setting work priorities and assuring a smooth transition of all work between the various departments. Interprets policies and procedures and establishes goals for subordinates. Conducts all training for department and reviews quality of work being completed by employees. Your future duties and responsibilities
Leads a department of Quality Control Clerks in verifying the accuracy of passport books, the quality of workmanship and ensuring the proper delivery of passports to applicants. Trains Quality Control clerks in work procedures, regulations, and proper postal requirements and assigns and reviews work of team members. Manages the completed Issued Application room and ensures applications are properly filed and ready to transfer to Washington, DC for PFM requirements. Monitors subordinate employees' production for quality and quantify, and insures that all subordinate employees are informed of changes in postal regulations and policy and procedures of the department. Responsible for the operation of the automated Paragon postage machine and the coordination of all mail pick-ups by both the Postal Service and private carriers. Interfaces with the Processing Section Manager and the Government Passport Specialist/Adjudication Supervisor. Required qualifications to be successful in this role
? A Bachelor's degree from an accredited university or college in a related field such as Business or Liberal Arts.
? Basic personal computer skills.
? Minimum of six (6) years of progressive supervisory experience in an office environment.
? Demonstrated ability to prioritize and organize simultaneous work flow duties.
? Experience working in an environment involving PC hardware and software, including LANs and WANs.
? Experience working in an environment involving PC hardware and software, including LANs and WANs.

Desired Knowledge, Skills, Abilities and Competencies:
? Minimum of four (4) years experience in Government management.
? Four (4) year college degree in Accounting, Business Administration or related field.
? Experience administering government contracts.
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI?s legal duty to furnish information.

To apply for this job, contact:
Human Resources

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