First Citizens Bank (www.fcb.com)
Full Time Employee
TOS Specialist Key (Item Processing/10 Key/Data Entry/Part-Time) BENEFITS OFFERED
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Job ID #: 27184
Functional Area: Banking - Operations
Employment Type: Full-Time Non-Exempt
Education Required: High School Diploma
Experience Required: 1 year
Days and Hours: 30 hours per week: Monday - Friday 2:00pm until finish
Physical Address: 100 E. Tryon Road, Raleigh, NC 27603
Department Name: Item Processing
Responsible for the daily workflow and processing within the department. Ensure that all work has been completed and departmental deadlines are met. Make recommendations for improvements using knowledge of information systems, Bank functions and the legal and regulatory environment. Analyze and recommend changes to systems and operational procedures that will improve the delivery of service to customers. Resolve any problems, issues or questions to ensure customer satisfaction and to maintain relationships with other client banks. Comply with all federal, state and other governmental rules and regulations.
Note: This position can be filled as a level I or II depending on the selected candidate's skills and work experience.
High school diploma or GED with 1 year work experience.
Ability to communicate effectively in a professional manner.
Ability to work under deadlines.
Ability to provide quality customer service to associates and customers.
Successful completion of a 10 key assessment or internal department production statistics.
Other Preferred Qualifications:
Strong decision making, problem solving and research skills.
Ability to think creatively, analyze data, with attention to detail.
Knowledge of mainframe applications.
Experience with Microsoft Word.
We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.
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